Technical Service Analyst - Remote Eligible

Join Our Team

We are a passionate team focused on technology, healthcare, and people. In the Technical Service department, you will be part of a collaborative, diverse, and focused on continuous learning environment, with real opportunities for professional development. Our work has a clear purpose: to protect patients during their most critical moments, ensuring excellence in technical support and customer experience.

Your Role

Technical Service Analyst, you will play an essential role in the operation of post-sales technical support, ensuring the efficiency and traceability of the entire service chain. On a daily basis, you will:

• Attend customer calls via phone, email, and chatbots, ensuring prompt and quality service;
• Open, process, monitor, and close service orders using Salesforce;
• Communicate and dispatch service orders to field engineers in a strategic, precise, and timely manner;
• Monitor the execution of services in the field, ensuring compliance with deadlines and quality standards;
• Ensure that all records comply with regulatory requirements in the healthcare sector and internal policies, ensuring full traceability;
• Schedule preventive and corrective maintenance throughout the useful life of medical devices, in accordance with current legislation;
• Support the shipment of spare parts and maintenance kits, tracking logistics through SAP;
• Record and maintain the traceability of calibration and monitoring tools, supporting logistics planning with suppliers;
• Actively participate in special projects and continuous improvement initiatives, contributing to the evolution of processes and the team.

What You Bring

Essential Requirements

• Technical or higher education (completed or in progress) in areas such as administration, operations, business, healthcare, or related fields;
• Experience or interest in customer service, service chain, or technical support;
• Good verbal and written communication;
• Organization, urgency, and focus on problem-solving;
• Ability to work collaboratively and customer-oriented;
• Basic English.

Advantages (not mandatory):

• Experience with medical equipment or work in hospital environments;
• Previous field experience or in technical services;
• Knowledge or experience with SAP and/or Salesforce;
• Spanish;
• Technical training in healthcare or biomedicine.

What You Will Find Here

• A collaborative, respectful, and inclusive work environment;
• Opportunities for continuous learning and career development;
• Contact with technologies and critical processes for the healthcare sector;
• Work in a diverse team, with over 70 professionals in Brazil and Latin America;
• Competitive benefits aligned with market practices;
• The chance to make a real impact on patient safety and care.

Meet Our Technical Service Team

In Brazil and Latin America, our team is composed of engineers, administrative professionals, supervisors, managers, and executive leadership, all united by a common purpose: excellence in service and care for life.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team of 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Advanced Sterilization Products

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology. ASP's mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital-acquired infections, which are a leading cause of morbidity and mortality. ASP's products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.