Service Manager – UK & Ireland & Nordics (technical Customer Support) - Remote Eligible

Service Manager – UK & Ireland & Nordics

*we do not sponsor Visa for this position

*business travel may take up approximately 25% of the time in this role

We're looking for a proven people leader to take charge of our technical service operations across the UK, Ireland, and the Nordics. This role is ideal for someone who thrives on driving change, improving performance, and leading teams through transformation.

What You'll Do

• Lead and develop a regional field service team, ensuring high performance and growth.
• Manage distributors and service providers.
• Drive operational excellence, manage resources, and improve service delivery.
• Collaborate with sales teams and customers to resolve issues and enhance satisfaction.
• Own regional KPIs, budgets, and reporting to meet business targets.
• Ensure compliance with regulatory and quality standards.
• Grow the Technical Service Business
• Champion continuous improvement and innovation in service processes.

What We're Looking For

• At least 8 years of leadership experience, including 5+ in customer service.
• Strong track record as a people manager and change agent.
• Experience in field service operations, ideally in medical devices.
• Skilled in coaching, planning, and problem-solving.
• Familiar with regulatory environments (FDA, ISO) and project management.

Preferred

• Background in medical devices or healthcare service.
• Experience managing remote teams and service operations.
• Very comfortable with Microsoft Office (excel in particular), Business Intelligence and AI tools
• Bachelor's Degree or higher education

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Advanced Sterilization Products

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP's mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP's products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.