Senior Field Service Engineer - Kolkata

Senior Field Service Engineer

Location: Kolkata, India

Company Name: ASP India Private Limited

Job Summary: We are seeking a skilled Senior Field Service Engineer to join our team in Kolkata. The ideal candidate will be responsible for the service, repair, and installation of products and solutions at customer sites in Kerala and nearby regions. This role involves performing electrical and mechanical testing, diagnosing system failures, and providing cost-effective solutions. The role will also handle customer support calls and escalate complex issues when necessary. Opportunities for developing new customer service and product agreements may also be part of the role.

Leadership and Coordination

Act as a lead, coordinating the work of others and ensuring that team efforts are well-organized and productive.

Key Responsibilities

• Service and Repair:
• Conduct on-site service, repair, and installation of products and IT solutions.
• Perform repair and testing as per maintenance contracts.
• Diagnose system failures and implement the most cost-effective solutions.
• Customer Support:
• Respond to customer support calls within the assigned territory promptly.
• Address and resolve customer issues effectively, ensuring high levels of customer satisfaction.
• Develop and maintain positive relationships with customers.
• Technical Support:
• Escalate complex issues to higher-level technical support or quality reporting systems.
• Provide detailed reports and documentation for issues escalated.
• Agreement Development:
• Assist in the development of new customer service and product agreements as needed.
• Calibration and Repair:
• For those assigned to in-house calibration or repair, perform these tasks at established company repair sites or service centers.

Qualifications

Education: Advanced Diploma / Bachelor's degree in Engineering or a related field.

Experience: 10+ years of experience in a similar role.

Skills: Strong troubleshooting and diagnostic skills. Excellent customer service and communication skills. Ability to work independently and manage time effectively. Knowledge of IT solutions and products.

Additional Requirements: Willingness to travel within the assigned territory. Flexibility to work outside regular business hours if required.

Company Overview: ASP is a leading provider of Sterilization solutions and services, committed to delivering high-quality infection prevention solutions and innovative solutions to our clients. We value our employees and provide a dynamic work environment that encourages growth and development.

How to Apply: Interested candidates should apply with their resume.