Associate, Managed ERP Services

Associate, Managed ERP Services

Are you seeking to advance your career by taking on an exciting new role within our Managed Services team, serving cloud and on-premises based customers at Forterro? If you possess a passion for technology and a curious mindset, this is the perfect opportunity for you. Don't miss out, apply today! We are looking for a Managed Services Consultant to join our new and growing Managed Services team at Forterro Sweden, part of Forterro Group, a category ERP leader delivering software and services to nearly 10,000 small and midsized manufacturing companies around the world. The team consists of 10 colleagues located in Sweden and Bulgaria, and we are now expanding with one more colleague in Bulgaria.

As a Managed Services Consultant at Forterro Sweden, you will be based in our office in Sofia, working within a flexible and dynamic team. You will get the opportunity to work in a broad technical role with competent and engaged colleagues! You will be a vital member of the team, playing a key role in its development and contributing to the long-term success. This role not only offers significant opportunities for professional growth but also specializes in AWS/Cloud and Jeeves ERP. You will have the chance to work with the latest trends and technologies in cloud and ERP while expanding your skill set.

Responsibilities

The common work assignments for the role include:

System Monitoring and Maintenance

• Monitor Critical Services and System Performance.
• Health Checks: Regularly check the health of the EC2 instances, ERP system and other resources.

User Management

• Provisioning Users: Create and manage user accounts.
• Access Control: Configure IAM roles and policies to ensure proper access control.

Support and Troubleshooting

• Incident Response: Respond to and resolve incidents.
• Support Tickets: Manage and resolve support tickets in a timely manner.
• Log Analysis: Analyse application and system logs to troubleshoot issues.
• Root Cause Analysis: Perform root cause analysis for recurring issues and propose solutions.

Configuration Management

• System Configuration: Assist in configuring ERP modules as per business requirements.
• Parameter Tuning: Tune & configure system parameters to optimize performance.
• Microsoft SQL, benchmarking, and performance analysis / optimization.

Security Management

• Audit Compliance: Ensure compliance with security policies and audit requirements.

Deployment and Updates

• Software Updates: Apply patches and updates to the ERP software.
• Environment Management: Manage different environments (development, testing, production) within AWS.

Documentation and Reporting

• Document Procedures: Create and maintain documentation for standard operating procedures and system configurations.
• Knowledge Base: Contribute to a knowledge base for common issues and solutions.

Skills, Knowledge & Expertise

To succeed and excel in this role, we believe you should hold a bachelor's degree in informatics or information technology. You should have experience in infrastructure and cloud solutions, as well as system administration e.g. Microsoft Windows Server, SQL Server, and virtualization. While certification in Cloud and Microsoft solutions is advantageous, it is not a mandatory requirement. You possess an analytical mind and a structured, solution-oriented approach to your work. You are proactive, capable of making independent decisions. At Forterro Sweden, we value teamwork and believe in collective success. You'll be supporting both colleagues and clients in an international environment, requiring adaptability and strong communication skills. If you're passionate about technology, enjoy problem-solving, and excel in a dynamic, global setting, we'd like to hear from you.

About Forterro

Founded in 2012, Forterro has grown to become a category leader in industrial software – with strongholds in Europe's top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 2,500+ employees provide and support software for more than 13,000 industrial businesses. Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers' ability to operate efficiently and compete effectively.

Our Hiring Process

Stage 1: Applied

Stage 2: Peer Interview

Stage 3: Technical Assessment

Stage 4: Functional Interview

Stage 5: Offer

Stage 6: Hired

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