Associate, 1st Line Customer Support

Associate, 1st Line Customer Support

We are looking for a Hardware & Systems Technician to support and maintain our server environments and client installations throughout their entire lifecycle. You will play a key role in ensuring the reliability, performance, and automation of our internal and cloud-based systems.

Responsibilities:

System Monitoring & Maintenance

• Monitor distributed systems and perform ERP patches, updates, and hotfix deployments. (Annual updates, new versions, support for existing customers)
• Ensure the stability and availability of customer environments (Service Delivery & Provision).

Cloud Administration & Automation

• Support automation and administration of our AWS cloud solutions.
• Automate internal processes and strive to simplify existing tasks.

Database & Performance

• Work with Microsoft SQL Server: benchmarking, performance analysis, troubleshooting, and optimization.

Server Architecture & Security

• Contribute to cloud-based server architecture, including disaster recovery, security, and integrations with other systems.
• Participate in projects involving system integrations and improvements.

Systems & Application Administration

• Administer Windows systems and virtualization environments.
• Follow internal routines, documentation, and operational processes.

Skills, Knowledge & Expertise:

Required

• Higher/University degree in Informatics, Information Technology, or a relevant field.
• 2–3 years of experience in automation, especially with PowerShell.
• Strong knowledge of Microsoft SQL–based systems and architectures.
• Experience in System Administration (Windows) and virtualized environments.
• Strong analytical thinking, teamwork skills, and the ability to make decisions.
• High level of reliability, structure, and quality awareness.
• Fluent in English (written & spoken).

Desirable (Advantages)

• Certifications in Cloud and/or Microsoft technologies.
• Experience with database administration (DBA).
• Knowledge of networking, security, firewalls, and Active Directory.
• Familiarity with ERP systems and processes.

About Forterro:

Founded in 2012, Forterro has grown to become a category leader in industrial software – with strongholds in Europe's top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 2,500+ employees provide and support software for more than 13,000 industrial businesses. Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers' ability to operate efficiently and compete effectively.