Robotics Field Service Engineer

Robotics Field Service Engineer

At Formic, we're on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x.

Built upon deep expertise in robotics and manufacturing, our unique full-service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best in class uptime, support, and maintenance services. We are creating a new era of supercharged efficiency and competitiveness for US manufacturers.

The Production Optimization team is responsible for delivering uptime, performance, and insight across Formic's nationwide fleet of robotic systems. This team is deeply technical and customer-facing—at the intersection of automation engineering, field service, and business impact.

The Robotics Field Service Engineer (FSE) plays a critical role in this mission. You will diagnose issues, perform maintenance, monitor systems, and interact with customers to ensure optimal performance. You'll work hands-on with equipment from OEMs like Fanuc, Yaskawa, ABB, Universal Robots, and others across food, packaging, CPG, and logistics environments.

What You'll Do:

• Perform preventative, corrective, and predictive maintenance for robotic manufacturing cells
• Respond to alarms or escalations (remote or on-site), diagnosing and resolving issues in accordance with customer ASA (agreed service agreements)
• Provide on-site production support and informal training to operators and technicians
• Use CMMS tools (e.g. MaintainX) to log and track all field activity, asset status, and spare parts needs
• Coordinate self, vendors, and partners for in-field support—including scheduling and customer alignment
• Maintain a clean, safe work environment and ensure compliance with OSHA and Formic safety standards

Monitoring, Documentation, and Insights:

• Monitor system performance remotely via Formic dashboards (e.g., Grafana)
• Generate detailed service reports including issue, RCA (root cause analysis), resolution, and follow-ups
• Feed real-world system and customer insights back into Continuous Improvement and Customer Success teams
• Help identify systemic issues and opportunities to drive fleet-wide maintenance reductions

Customer Interaction & Relationship Building:

• Build trusted, professional relationships with plant managers, operators, and technicians
• Document and escalate feedback from the field to internal stakeholders for commercial or product consideration
• Support site onboarding by identifying key champions and mapping decision-makers
• Represent Formic's mission and values while on-site with a customer-first, solution-oriented mindset

Team Participation & Self-Development:

• Collaborate in RCA sessions, site audits, and Continuous Improvement initiatives
• Train and mentor junior field technicians as needed
• Continuously improve technical knowledge (robotics, controls, networking, pneumatics, packaging equipment)
• Maintain required safety, Lockout / Tagout (LOTO), and forklift certifications
• Contribute to internal documentation, shared playbooks, and field service SOPs

What Makes You a Great Fit:

• 3+ years of hands-on field service experience working on robotic or automation equipment
• Practical troubleshooting skills across electrical, mechanical, and PLC/robotic control systems
• Experience reading electrical schematics, wiring diagrams, and pneumatic drawings
• Strong familiarity with safety protocols, especially LOTO, and adherence to GMP or industrial SOPs
• Experience using CMMS tools (MaintainX, UpKeep, FIIX, etc.) to track, schedule, and report maintenance
• Comfortable with local area travel up to 80%, (Formic will provide mileage reimbursement for travel in your personal vehicle)
• Overnight travel up to 50% (travel and meal expenses covered by Formic)
• Clear communicator across email, phone, and on-site conversations—able to write effective service reports

• Experience with some 6-axis robot brands (e.g. Fanuc, Kuka, Yaskawa, ABB, Universal Robots)
• Familiarity with robot palletizing, case packing, pick-and-place, and conveyor systems
• Background in high-speed manufacturing (food, beverage, packaging, CPG)
• Comfort operating in customer-facing or account-support roles
• Bilingual (English/Spanish) a strong plus

Success in this role looks like:

• High autonomy and ability to resolve issues without extensive supervision
• Clean and timely documentation of all service work
• Frequent collaboration with Customer Success, Continuous Improvement, and Engineering teams
• Contribution to reducing overall fleet downtime and improving system uptime and customer satisfaction metrics
• Trusted by customers as a reliable technical partner and representative of Formic's mission

This role is ideal for field engineers who are mechanically sharp, detail-oriented, calm under pressure, and passionate about the future of American manufacturing. If you're looking to be part of a fast-paced, mission-driven company at the leading edge of automation—this is your chance.

Our Total Rewards:

• Equity in Formic: Own a meaningful stake in a fast-growing Series A startup, backed by leading global investors
• Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents, provided by Blue Cross Blue Shield and Guardian
• Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability through Guardian, all 100% employer-paid
• Employee Assistance Program (EAP): Fully funded by Formic and provided via Guardian, offering support when you need it most
• Paid Parental Leave: Generous parental leave to support our employees and their growing families
• Company-sponsored 401(k): Invest in your future with our company-backed retirement savings plan
• Home Office Stipend: A one-time allowance for fully remote employees to set up your ideal at-home or on the road work environment
• Monthly Cell-Phone Reimbursement: Monthly stipend toward phone and internet expenses
• Flexible Time-Off: Take the time you need, when you need it, supported by our flexible PTO policy
• Paid Company Holidays: Celebrate important dates with paid time off

Compensation Philosophy:

Formic's compensation packages - including salaries and equity - are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a critical part of our mutual investment: when Formic succeeds, so do you.

Final compensation packages are carefully customized based on candidate preference for cash and equity balance, experience, geographic location, and market considerations. Our goal is to attract and reward top talent who will significantly impact our organization. We're open to meaningful discussions about compensation structure to secure exceptional team members.

The anticipated base pay range for this position is $70,000 - $120,000 USD.

What we look for:

• Fearless Optimism: You share our ambitious vision of what we can accomplish. You're aware of the challenges we will face as a startup doing new things in an old space, but you're energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large.
• Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder.
• Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action.
• Be Right Often: You don't do things just because that's how they've always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data.
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