Automation Service Coordinator

Automation Service Coordinator

At Formic, we're on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x.

Built upon deep expertise in robotics and manufacturing, our unique full service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best in class uptime, support, and maintenance services. We are creating a new era of supercharged efficiency and competitiveness for US manufacturers.

The Fleet Operations team is responsible for delivering uptime, performance, and insight across Formic's nationwide fleet of robotic systems. This team is deeply technical and customer-facing—at the intersection of automation engineering, field service, and business impact.

The Automation Service Coordinator plays a critical role in supporting the daily execution of the Field Service team. This role owns the service scheduling rhythm, monitors customer site needs, triages inbound communications, and ensures the right technician is deployed at the right time. You'll be the front line for inbound service calls, working quickly to gather key context and direct the issue to the appropriate engineer.

You'll serve as a force multiplier for the team — reducing noise, improving response time, and creating clarity in the midst of shifting priorities.

In this role you will support:

• Inbound Call Management
• Daily Operations
• Team Coordination
• Process and Systems
• Metrics & Reporting

What makes you a great fit:

• 3–5 years in service coordination, customer support, technical scheduling, or dispatch operations
• Experience in automation, robotics, field service, or manufacturing environments
• Comfortable working across multiple systems and communication tools
• Fast, clear communicator with a calm, professional phone presence. Exceptional English speaking proficiency