Service Training Instructor

Service Training Instructor

Ford of Canada operates eight Service Training Centres (STCs) nationwide. We are seeking a highly skilled Service Training Instructor (STI) to join our Laval, Quebec facility. In this pivotal role, you will be the face of Ford technical expertise, responsible for teaching, mentoring, and certifying dealership technicians. You will serve as a regional subject matter expert, ensuring our dealer network is equipped to handle the most advanced vehicle systems in the industry. In addition, you will provide support to the Technical Training and Service Support activities within National Service Operations at Ford of Canada as required.

Your impact:

• Educate: In this role, you will have the opportunity to make a crucial difference to the experience of customers and dealers by delivering high-impact, hands-on service technical training to dealership technicians on cutting-edge internal combustion (ICE), Hybrid, and Battery Electric Vehicle (BEV) technologies. While you will be assigned a 'base' Service Training Centre, your role may require that you travel to support training needs at other STCs.
• Innovate: Utilize both traditional classroom settings and advanced remote/distance learning platforms to reach technicians across the region.
• Lead: Manage the daily operations of the Laval STC, ensuring a world-class learning environment.
• Collaborate: Partner with assigned Curriculum Development Teams to develop new training materials.

Responsibilities

What you'll do...

The primary responsibilities for this position include but are not limited to:

• Instruction: Deliver classroom/distance learning courses in a variety of topics to dealership technicians at our Ford Service Training Centre in Laval, Quebec according to established curriculums as well this role will include supporting training needs at other locations and can involve travel for up to two weeks per month.
• Operations: Be responsible for efficient running of assigned Service Training Centre including training/classroom/workshop supplies, equipment certifications, maintenance requests etc.
• Administration: Manage regional training waitlists and monthly schedules via the Learning Management System (LMS).
• Support: Act as a consultant for Dealers and Field Staff regarding technician competency and the Automotive Student Service Educational Training (ASSET) program (where applicable). Support development of technical training by participating in Curriculum Development Team meetings for assigned specialties. Support the National Service Operations at Ford of Canada in initiatives including technical recognition, retention and recruitment.
• Travel: Willingness to travel (up to two weeks per month) to support training needs at other STCs or attend professional development (passport required).

Qualifications

You'll have...

Minimum Qualifications:

• Certified Automotive Technician with industry and/or Ford Accreditation.
• Fully Bilingual (English and French) with professional-level proficiency in both oral and written communication.
• Minimum of five years of experience in automotive diagnostics and repair.
• Valid Driver's License and a current Passport for international travel (training in the US).
• Proficient in Microsoft 365 (Teams, Outlook, Excel, PowerPoint).

Even better you may have...

Preferred Qualifications:

• Advanced experience in Diesel or Electric Vehicle (EV) battery repair and high-voltage systems.
• Experience in automatic transmission diagnostics and repairs is an asset.
• Technical Automotive Training experience is an asset.
• Previous experience as a Shop Foreman, Lead Hand, or Technical Instructor.
• Proven ability to translate complex technical concepts into easy-to-understand learning modules.

This posting is for an existing vacancy within our team.

The expected annual salary range for this Ford of Canada position is $85,000.00 - $135,000.00 and individuals may be eligible to participate in our Annual Compensation bonus program.

Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply!

Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.

We thank all candidates for their interest, but only those selected for an interview will be contacted.

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and/or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must be legally entitled to work in Canada. Ford Motor Company of Canada, Limited, does not sponsor work permit applications.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

Job Info:

• Job Identification 62105
• Job Category Marketing & Sales
• Apply Before 05/01/2026, 09:00 PM
• Degree Level Trade School or equivalent
• Job Schedule Full time
• Locations 2569 Chomedey Blvd, Laval, QC, H7T 2R2, CA (Hybrid)
• Preferred Degree Graduate or Equivalent Technical
• Remote No