Patient Service Representative

Patient Service Representative

Our behavioral health services are expanding, and we are looking to add another Patient Service Representative to the team! The position of Patient Service Representative is very important. It is the first voice a patient will hear, it is the first face a patient will see, and it is the first impression of the clinic that a patient will have. The right person for this role will understand that the way they conduct themself in this role is critical to the success of the clinic. Patient Service Representatives are friendly and outgoing - both in person and on the telephone.

Duties and Responsibilities (included, but not limited to):

• Excellent customer service providing a warm welcome to all caller, patients, coworkers, and visitors
• Answer, screen, and route incoming calls and provide needed information.
• Schedule, cancel, reschedule and confirm appointments.
• Create accounts for new patients and update current patient information. (name, address, phone number, insurance information, etc.)
• Check patients in and out.
• Make any needed follow-up appointments.
• Daily scan any patient information that comes into the office by fax, mail, and hand-delivered into the EMR/EDR then give the original to the appropriate provider.
• Assist the billing office staff by collecting co-payments.
• Enter new CPT/CPD codes & prices for all fee schedules as needed.
• Review Laboratory invoices for accuracy, correct if needed.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Moderate comfort level utilizing computers and technology
• Excellent customer service, telephone, listening, and verbal & written communication skills
• Professional demeanor and excellent judgment
• Detail-oriented

Education and Experience Requirements:

• High school diploma
• Experience in customer service
• Experience in health care office preferred

Work hours: Full-time, 40 hours per week on average. Clinic hours are 8:00 am to 6:00 pm Monday through Friday, and 8:00 am to 4:00 pm Saturday. This position may be scheduled to work any of the days the clinic is open (Monday through Saturday - including holidays) and is scheduled to arrive 15 minutes prior to opening and scheduled to leave one hour after closing but may leave earlier if work is complete.

Benefits:

• Health Insurance – Fordland Clinic pays 90% of an individual coworker's monthly premium costs, and a significant portion of alternate plans for employee only, employee + spouse, employee+ child(ren), or family coverage.
• Dental Insurance – Fordland Clinic offers affordable dental insurance, as well as a buy up option for those anticipating higher expected dental expenses.
• Vision Insurance – that includes coverage options for eye exams, glasses, as well as contact lenses.
• Life Insurance – Fordland Clinic Provides $15,000 of life insurance to it's employees at no cost to the employee. Additional life insurance coverage for the coworker, their spouse and their children is also available at group pricing.
• Aflac Products – Employees have the option of purchasing additional products such as long-term disability, short term disability, accident, and other insurance products at group rates through our Aflac representative.
• Generous PTO
• Bereavement Leave & Extended Sick Bank time

• Retirement – 403(b) retirement option with employer matching based upon fiscal performance
• Fitness Benefit – Fordland Clinic encourages health and wellbeing and will contribute up to $100 per year for a fitness facility membership, or other approved fitness expenses.
• "Thank You" recognition program through Motivosity, redeemable for gifts and gift cards.