Staff Site Reliability Engineer

Staff Site Reliability Engineer (Sre)

We are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

We are seeking a staff site reliability engineer (SRE) to join our high-impact engineering team. In this role, you will be responsible for ensuring the scalability, performance, and reliability of Foodics' cloud-native platforms and services. You will design, implement, and evolve infrastructure solutions and operational processes that support millions of transactions daily, while championing best practices in observability, incident management, and resilience engineering. Your expertise will help us maintain world-class uptime and seamless customer experiences as we continue to grow at scale.

Design and maintain scalable, highly available, and fault-tolerant systems across multiple cloud providers (AWS, OCI).

Lead incident response efforts, conducting blameless post-mortems and driving systemic improvements.

Build and refine automated deployment pipelines, ensuring fast, safe, and repeatable delivery of changes.

Implement robust observability frameworks (metrics, tracing, logging) to proactively detect and address performance issues.

Collaborate with development teams to embed reliability into every stage of the software lifecycle.

Optimize infrastructure costs while maintaining service quality.

Drive chaos engineering experiments to validate system resilience.

Document architecture, runbooks, and operational processes for internal and cross-team use.

We're looking for a reliability-focused engineer with strong technical depth, who thrives in solving complex operational challenges at scale. You must be hands-on with distributed systems, cloud-native platforms, and automation tools.

Strong background in SRE principles (SLIs, SLOs, SLAs) and operational excellence.

Experience with Kubernetes, container orchestration, and service mesh technologies.

Proven expertise in infrastructure as code (Terraform, Ansible, Crossplane is optional) and automation scripting (Bash, Python, Go).

Deep understanding of monitoring and alerting systems (Prometheus/Grafana, ELK, Loki, Datadog, AWS CloudWatch).

Skilled in cloud networking, load balancing, API gateway management (NGINX, Kong, AWS API GW).

Solid experience with relational and NoSQL databases in production (MySQL/PostgreSQL, MongoDB, DocumentDB, Redis).

Familiarity with distributed tracing (Jaeger, OpenTelemetry) and chaos testing frameworks.

Excellent troubleshooting skills and ability to resolve high-impact incidents under pressure.

Candidates who successfully operated high-traffic, mission-critical platforms in a cloud-native environment.

Candidates that demonstrate strong collaboration and communication skills across engineering, product, and business teams.

Candidates who bring a data-driven approach to performance tuning and capacity planning.

Candidates that thrive in fast-paced, high-growth SaaS environments and embraces continuous improvement.

Highly competitive compensation packages, including bonuses and potential equity.

Annual learning stipend and regular training to accelerate your career.

Exposure to cutting-edge cloud technologies and large-scale distributed systems.

A truly global team of over 30 nationalities in 14 countries.

Autonomy, challenging goals, and the chance to directly impact the reliability of platforms serving millions.