Customer Service Manager

CSM Role and Responsibilities

To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value by managing the front-end of the store so that all customers are taken care of in an efficient and timely manner and leaving the customer so satisfied that no competitor is an acceptable alternative.

As a CSM, this is what I do:

• Front-end Operations
• Customer Transactions
• Service Desk Procedures
• Adaptability
• Coaching/Mentoring
• Conflict Resolution
• Problem Solving
• Safety/Quality Orientation

As a CSM, this is how I do it:

• Building Relationships
• Conscientiousness
• Superior Customer Service/Hospitality
• Integrity
• Modeling Cultural Values
• Professionalism
• Showing Drive & Taking Action

As a CSM, this is why I do it:

• Customer Focus
• Respecting Others/Citizenship
• Supporting Harps' Mission Statement

Position Requirements:

• High school diploma or G.E.D. equivalent preferred.
• Minimum one year experience operating a cash register in a retail establishment, preferably in a grocery store.
• Ability to accurately count money.
• Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.
• Ability to interpret, understand and follow instructions.
• Ability to work a flexible schedule including evenings, weekends and holidays as needed.
• Ability to complete tasks in a timely manner.
• Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 25 pounds without assistance.
• Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight.
• Frequent repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
• Visually locates merchandise and other objects, at near and/or far distances, as well as verified information, often in small print.
• May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
• May be exposed to cleaning solvents or other chemicals.
• May be exposed to latex, eggs, nuts, soy and wheat.
• Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check, criminal background check and credit check.