Production Support Developer

Application Support Role

Great opportunity to join the application support team for the FNZ business! It involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ's customers.

Team Responsibilities

Application Support – ensure that the application is maintained and working efficiently and against agreed service levels

Issue Management – analyse, investigate, and allocate for resolution and closure for all issues

Change Management – support guidance for testing and release process for production fixes

Project Handover – facilitate the transition between project support and production support for all change

Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations

Specific Role Responsibilities

• Investigation of errors in live high-end platforms.
• Researching and fixing defects based on description.
• Developing code, scripts, schemas required to solve complex technical issues.
• Investigating problems on databases, web and application servers.
• Dealing with performance issues.
• Communication with Production Support Analysts and Testers.
• Automation of manual processes within Production support (CSI).
• Working in a group of highly skilled support developers to resolve production issues.

Performance Assessment

KPI reporting – issue management performance against KPIs

Availability – uptime during core and non-core hours

Performance – performance metrics during core and non-core hours

Reliability – test results and performance during real failure events

Experience Required

• Bachelor's degree in software engineering, or equivalent
• Good understanding of OOP and ability to debug code and understand log entries
• Experience with C/C++ and Java programming
• Experience in Relational Databases - MS SQL Database or Oracle is preferred.
• 5 or more years production support experience - in bank or financial vendors across multiple technologies / platform is a plus.
• Strong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and Clients
• Willingness to learn new things is important as there is a lot to learn and master.
• Logical thinking, positive "can-do" attitude and reverse engineering skills
• Excellent English skills, written and verbal
• Basic Knowledge on Core Banking processes and tools is key.

Desired Skills (but not a must have):

• Knowledge of ITIL.
• Basics in JavaScript and HTML.
• MS technologies experience like Visual Studio and Resharper.
• Fluent proficiency in French (written and spoken) is a plus
• Experience with System administration in Linux/Unix

What FNZ Offers:

• A competitive base salary, bonus, and paid time off.
• FNZ will match pension plan contributions at 150%, up to 4% total Employee Contribution.
• Employer-paid medical, dental and vision insurance, and more.
• We are mission-led - work at the heart of a purpose-led organization where you can be proud of the impact you make, every day. Where you'll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.
• Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.
• Be part of a highly successful, rapidly growing, Pre-IPO global business that is leading the delivery of financial services via cloud computing and partners with some of the world's largest companies;