Enterprise Customer Success Engineer (APAC) - Remote Eligible

As an Enterprise Customer Success Engineer, you’ll work hands-on with our largest Enterprise customers and partners to empower their success while building in FlutterFlow. This person is someone who loves solving problems and strives to provide the highest standard of service to their customers.

This is a remote/hybrid position based in Southeast Asia, with preference for candidates who can work from our Singapore office.

What You Will Work On

• Provide technical support to FlutterFlow’s enterprise customers by understanding the problems they are facing in detail and guiding them to best practices and solutions
• Enable customer and partner teams by delivering training sessions or workshops either virtually or in-person
• Serve as a product expert and technical resource for FlutterFlow customers, answering questions on product features and helping to troubleshoot technical issues
• Actively update and add to our online knowledge base by creating new documentation and update existing articles as our product evolves
• Identify emerging issues and provide feedback to the engineering team on common feature requests, bugs, and technical issues

Who you are

• 5+ years of professional work experience
• 1+ years of experience with Flutter and Dart (this is a must)
• 1+ years of experience with a major cloud services provider (GCP/AWS/Azure)
• You have used FlutterFlow and are familiar with our features
• You have developed and published apps (Android, IOS and/or web)
• Technical background (e.g. engineering, computer science, etc.)
• Prior experience in working and engaging directly with customers to help them when they are stuck
• You love helping people solve problems; you are empathetic and customer-focused
• You have excellent communication (written and verbal) and documentation skills
• You are highly organized and can prioritize competing priorities
• Willing to travel quarterly for team summits, these may include two to three international trips per year
• Willing to travel as needed to meet with customers

Benefits

• Remote-first team
• Generous salary and equity package
• Paternity/Maternity leave
• PTO & Sick Leave