Accounts Receivable Support Specialist (must Live Within 50 Miles Of Orlando, FL.)

Accounts Receivable Support Specialist

Our mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform. FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

The Support Specialist, Accounts Receivable uses critical thinking skills and independent judgment to operate beyond the established parameters to coordinate processes and to ensure collection of account balances. The Support Specialist, Accounts Receivable is the system administrator for accounts receivable and works with internal and external departments to maintain and ensure proper financial system records. The Support Specialist, Accounts Receivable makes improvement recommendations and implementations to properly process and maintain files while assisting the Senior Manager, Revenue Operations in the maintenance of the general ledger system. The Support Specialist, Accounts Receivable coordinates the beginning-to-end process to track accounts receivable data of Florida Virtual School in a timely manner.

Essential Position Functions:

• Acts as primary system administrator for accounts receivable, by tracking and monitoring customer records to ensures that records are properly maintained in the general ledger system.
• Oversees and provides support to departments on the implementation of new processes or systems.
• Schedules meetings with internal department representatives to review, research data, train, and make necessary determinations.
• Performs collection functions for FLVS program revenue, ensuring timely payment from entities such as scholarship funding organizations, school districts, private schools, parents, and others.
• Works at Headquarters 1-2 days a week to receive, code, and process incoming checks into the accounting and CRM systems.
• Acts as liaison between FLVS and FL school districts to ensure accurate customer records.
• Acts as Liaison between FLVS, districts, schools, and parents, to ensure smooth and accurate communications on processes while exercising discretion and sound judgment.
• Manages and monitors the electronic payment system and provides support to internal departments and external customers for its use; this may include creating links for school activities, pay plans, certifications, employee badges, drug testing fees, and handling refunds and activity reports for sponsors.
• Prepares and analyzes CRM reports to create EIB (Enterprise Interface Builder) spreadsheets to record accounts receivable data into the general ledger and reconciles data between Workday and Salesforce systems.
• Manages credit card disputes from customers and authorizes refunds when deemed necessary.
• Works proactively with accounts payable to process customer refunds.
• Works to resolve issues or concerns with internal departments or directly with customers.
• Analyzes, processes, and records daily financial transactions from banking transactions credit card platforms or Salesforce system in Workday.
• Manages and maintains weekly deposits through the remote online checking system and general ledger; provides detailed documents for Foundation deposits to the Senior Manager, Revenue Operations.
• Reviews the accounts receivable aging report for unapplied payments and required collections activity.
• Works proactively with the Accounting Team in EOM (End of Month) processes, to reconcile and complete general ledger tasks and bank reconciliations.
• Works with the Accounting Team on fiscal year activities related to closing out the year and opening the new fiscal year.
• Handles departmental IT help tickets and manages Accounts Receivable and Collections mailbox.
• Formulates and develops Standard Operating Procedures, as needed.
• Manages and maintains accounts receivable filing system for audit records; and acts as liaison with staff and external auditors to provide information for FLVS annual financial audit.
• Performs departmental testing in Workday and makes recommendations for system updates.
• Provides general leadership, guidance, and support to relevant team members to collaborate, give feedback, develop plans, and reach team and individual goals.
• Meets professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others.
• All work responsibilities are subject to having performance goals and/or targets established.

Minimum Requirements:

• Associate degree, or equivalent combination of education and relevant experience
• Salesforce and/or Workday experience preferred
• Three (3) years of accounts receivable and collections experience

Knowledge, Skills, and Abilities (KSA's):

• Knowledge and understanding of accounting and financial processes and procedures.
• Skill in providing excellent customer service.
• Knowledge in computer use to enter, retrieve, and modify data.
• Knowledge and proficiency in Excel, Word, CRM Tools, and Microsoft Outlook.
• Skill in organizing and building strong interpersonal relationships.
• Ability to work with and through people to establish goals, objectives, and action plans.
• Ability to exercise independent judgment to adopt or modify methods and standards to meet assigned duties/objectives.
• Ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations.
• Ability to work effectively with minimal supervision and meet deadlines.
• Ability to review, classify, prioritize, and analyze problematic situations.

Core competencies for success:

Communication skills, customer focus, interpersonal skills, functional/technical expertise.

Individual contributor competencies for success:

Peer relationships, creativity, self-knowledge, planning, organizing, problem solving, drive for results.

Physical Requirements and Environmental Conditions:

• Location: Partial Remote (Must reside within 50 miles)
• Frequency of travel: Occasional travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays
• Light physical activities and efforts required working in an office environment

Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.