Rehabilitation Technician - BLIND - 48007047 (blind Services)

Rehabilitation Technician - Blind

This position serves as a Rehabilitation Technician/Client Intake and Support Specialist for the Blind/Visually Impaired in the Division of Blind Services, Career, Technology & Training Center for the Blind & Visually Impaired (CTTC) located in Daytona Beach, Florida. This position will be responsible for communicating with Division staff and other service agency staff to expedite services for existing clients and to promote new referrals to CTTC. The incumbent will make initial contact with the public, answer inquiries with factual referral information related to accessing services, as well as provide information and reassurance via telephone and face-to-face.

The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions:

1. Referral Processing: The incumbent will acknowledge receipt of all referrals to CTTC by processing referrals through contact with appropriate field staff as well as through written correspondence and by attending administrative meetings.
2. File Management: The incumbent will set up initial hard case files and ensure that the corresponding information is placed into the Center's case data management system.
3. Status Reconciliation Reports: The incumbent is responsible for assuring that the client status throughout the referral, intake and arrival process to the Rehab Center is accurate.
4. Technical Proficiency: The incumbent will effectively utilize the computer to produce reports, maintain documentation, submit accurate information related to case data management, and produce accessible reports, as well as manage the calendar of case processing.

Knowledge, Skills & Abilities:

• Knowledge of medical and psychological aspects of rehabilitation.
• Knowledge of community resources.
• Knowledge of the vocational rehabilitation process, policies and procedures.
• Knowledge of data operations and terms, computer terminals, and records maintenance.
• Knowledge of basic office procedures.
• Knowledge of the medical aspects of rehabilitation.
• Knowledge of employment program purchasing and accounting procedures.
• Knowledge of basic data operations and terminology.
• Skill in operation of general office equipment.
• Ability to operate a computer terminal.
• Ability to make decisions and to work independently.
• Ability to establish and maintain effective working relationships with others.
• Ability to maintain records.
• Ability to compose correspondence without specific instructions.
• Ability to communicate effectively.
• Ability to plan, organize and coordinate work.

Who We're Looking For:

The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior and performance sometimes under stressful conditions. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit. Attendance is an essential function.

Other Miscellaneous Duties:

• Performs other duties as requested.
• Some travel is required.

Minimum Qualifications:

• A bachelor's degree from an accredited college or university in a field of study reasonably related to vocational rehabilitation, to indicate a level of competency and skill demonstrating basic preparation in a field of study such as vocational rehabilitation; or
• Four years of professional and relevant experience in a public vocational rehabilitation program. Preference will be given to those with a bachelor's degree.

Preferred Qualifications:

• A bachelor's or master's degree from an accredited college or university.
• Three (3) to five (5) years' experience in a public vocational rehabilitation program.
• An ability to establish and maintain education and experience requirements to ensure an understanding of the evolving labor force and the needs of individuals with disabilities.
• Knowledge of the Workforce Innovation and Opportunity Act (WIOA).