PRE - Enrollment Support Coordinator - 67016208

Pre- Enrollment Support Coordinator - 67016208

This is a responsible professional position which provides support coordination to consumers with special needs, resulting from a developmental disability. Employees in this position maintain orderly client central records in the APD iConnect system, independently perform complex and detailed reviews of multiple documents, and complete multiple tasks related to the Pre-Enrollment Workstream often under tight timeframes and with limited supervision.

The work you will do includes tracking and coordinating the Crisis Waiver Enrollment (CWE) requests, updating the client's record in APD iConnect, working with families and agencies to obtain missing supporting documentation, providing technical assistance to consumers and their legal representatives, identifying immediate local, state and community resources to help alleviate the immediate critical needs of the consumer and their families, and issuing the appropriate written notices of crisis denial or approval upon completion of the CWE process.

Additionally, you will facilitate the iBudget waiver enrollment process for Pre-Enrollment clients, complete the closure procedures for clients that meet the closure requirements, update and maintain the assigned clients' central records in APD iConnect, create and update the short form support plan, advocate on behalf of the assigned PreEnrollment clients and their families, document contacts and case management activities, conduct disaster planning and quarterly review activities, coordinate and monitor the delivery of APD funded supports and services, ensure IFS invoices are authorized and prepared, and complete other duties and projects as assigned.

Minimum qualifications include a high school diploma or its equivalent, a valid driver's license or other efficient means of transportation, knowledge and at least two years professional work experience with developmental disabilities or mental illness, case management experience, and customer service experience. Preference will be given to candidates who are fully bilingual (English & Spanish speaker).

Knowledge of using databases, electronic files, and Microsoft Office Programs, at least two years professional work experience with developmental disabilities or mental illness, case management best practices, the ability to plan, organize and coordinate work assignments, actively listen to others, communicate effectively verbally and in writing with clients and other agencies, establish and maintain effective working relationships with others, solve problems and make decisions, manage a complex case load, represent the programs, policies, and procedures in an assertive and professional manner, travel for work purposes, prioritize and schedule work efficiently, determine work priorities and ensure completion of work assignments, multi-task and work under pressure, case management, and excellent customer service are also required.

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency. Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting. APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government's employment eligibility verification program (E-Verify), which electronically confirms an employee's eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287. Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Veterans' Preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Location: Miami, FL, US, 33128

Nearest Major Market: Miami