Pre - enrollment Support Coordinator - 67016710

Pre-Enrollment Support Coordinator

This is a responsible professional position which provides support coordination to consumers with special needs, resulting from a developmental disability. Employees in this position maintain orderly client central records in the APD iConnect system, independently perform complex and detailed reviews of multiple documents, and complete multiple tasks related to the Pre-Enrollment Workstream often under tight timeframes and with limited supervision.

The work you will do includes tracking and coordinating the Crisis Waiver Enrollment (CWE) requests, updating the client's record in APD iConnect, working with families and agencies to obtain missing supporting documentation, providing technical assistance to consumers and their legal representatives regarding the CWE review process, and issuing the appropriate written notices of crisis denial or approval upon completion of the CWE process.

Additional responsibilities include facilitating the iBudget waiver enrollment process, completing closure procedures, and updating and maintaining the assigned clients' central records in APD iConnect. The role also involves creating and updating the short form support plan, consulting with individuals and families to identify resources, advocating on behalf of the assigned Pre-Enrollment clients and their families, and documenting contacts and case management activities.

Minimum qualifications include a high school diploma or its equivalent, a valid driver's license or other efficient means of transportation, knowledge and at least two years professional work experience with developmental disabilities or mental illness, case management experience, and customer service experience. Preference will be given to candidates who are fully bilingual (English & Spanish speaker).