OPS Senior INFO TECH Business Consultant - 37940211

Ops Senior Info Tech Business Consultant - 37940211

The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

This position will support the Customer Support Services program by leading business analysis and IT project management efforts across a wide range of IT service areas. This position is responsible for developing standard operating procedures, process documentation, and project artifacts to improve service delivery and operational efficiency. The analyst will facilitate requirements gathering, assist in project planning and execution, and support the integration of ITIL best practices. Strong communication, analytical, and organizational skills are essential for success in this role. The position reports directly to the Program Administrator and works closely with cross-functional teams and stakeholders.

The primary duties of this position include:

• Collaborate with program leadership and stakeholders to gather, document, and validate business and technical requirements for IT initiatives.
• Conduct Joint Requirements Gathering (JRG) sessions and stakeholder interviews to define project scope, objectives, and deliverables.
• Develop and maintain Standard Operating Procedures (SOPs) for key functions within the Customer Support Services program.
• Create business process documentation, including workflow diagrams, swimlane diagrams, and RACI matrices.
• Draft and maintain project documentation such as project charters, work breakdown structures (WBS), and project schedules.
• Assist in the planning, coordination, and execution of IT projects across service desk operations, desktop support, IT asset management, and other program areas.
• Support the development and implementation of ITIL-aligned processes and documentation for service management functions.
• Facilitate meetings, workshops, and presentations to communicate project progress, gather feedback, and support decision-making.
• Track project milestones, risks, issues, and dependencies, and assist in developing mitigation strategies.
• Assist in the development of templates and documentation standards for business analysis and project management deliverables.
• Analyze existing business processes and recommend improvements to enhance efficiency, consistency, and service quality.
• Support change management efforts by identifying impacts, documenting changes, and assisting with communication and training plans.
• Coordinate with internal teams to ensure alignment between business needs and technical solutions.
• Provide regular updates and reports to the Program Administrator and other stakeholders on project and documentation progress.
• Ensure all documentation and project artifacts are stored, maintained, and version-controlled in accordance with agency standards.
• Provide superior customer service and maintain effective working relationships with internal and external stakeholders.
• Maintain a working knowledge of established policies, procedures, and directives necessary to accomplish assignments and responsibilities.

On site attendance at the DEP offices in Tallahassee is an essential requirement of the position.

Required Knowledge, Skills, and Abilities:

• Knowledge of principles, practices, and methodologies of business analysis and IT project management (e.g., PMBOK, BABOK).
• Knowledge of the ITIL framework and its application to IT service management, including incident, request, change, and asset management.
• Knowledge of techniques for workflow analysis, process mapping, and requirements gathering.
• Knowledge of methods for developing standard operating procedures (SOPs), RACI matrices, and project documentation.
• Knowledge of organizational change management principles and stakeholder engagement strategies.
• Knowledge of tools and techniques for data collection, analysis, and reporting to support decision-making and continuous improvement.
• Skill in leading and facilitating Joint Requirements Gathering (JRG) sessions and stakeholder interviews.
• Skill in developing clear and concise business documentation, including requirements, charters, and process diagrams.
• Skill in creating and managing project plans, work breakdown structures (WBS), and project schedules.
• Skill in building consensus and fostering collaboration across technical and non-technical teams.
• Skill in using tools such as Microsoft Office, Visio, Project, and other project management or diagramming tools.
• Skill in communicating effectively, both verbally and in writing, with diverse audiences to include division partners, stakeholders, and internal and external customers.
• Ability to analyze complex business problems and develop practical, data-driven solutions.
• Ability to formulate and manage project plans, monitor progress, and implement corrective actions when needed.
• Ability to prioritize and manage multiple projects and tasks simultaneously in a fast-paced environment.
• Ability to interpret and apply relevant policies, procedures, and IT service management standards.
• Ability to establish and maintain effective working relationships with internal teams, leadership, and external stakeholders.
• Ability to translate business needs into actionable requirements and deliverables.
• Ability to facilitate meetings, workshops, and presentations to drive alignment and decision-making.

Minimum Qualifications:

• Valid Driver's License
• Certified Business Analysis Professional Certification

Position of Special Trust Requirement: This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position.

Preferred Qualifications:

• ITIL 4 Foundations Certification

Pay: $70 / Hourly

Our Organization and Mission: The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies.

How You Will Grow: DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies.

• CompTIA A+, Security+, Network+
• Certified Information Systems Security Professional (CISSP)
• PMP®; ScrumMaster
• Florida Certified Public Manager (CPM)
• GISP® (Certified GIS Professional)
• Microsoft Certified DevOps Engineer, Azure Solutions Architect
• Oracle Certified Professional
• Florida Certified Contract Manager (FCCM)
• Florida Certified Contract Negotiator (FCCN)

Where You Will Work: Tallahassee, Florida's Capital City, lined with rolling hills, oak trees, and canopied roads combine old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida's Big Bend. Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

This is an on-site position.

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's benefits package for eligible OPS employees includes:

• Participation in state group insurance (must meet eligibility requirements*).
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan, for more information, please visit Corebridge Financial).
• Flexible Spending Accounts;
• And more!

For a complete list of benefits, visit www.mybenefits.myflorida.com.

Special Notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: HR_VeteransPreference@dep.state.fl.us or HR_Recruitment@FloridaDEP.gov.

An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or