OPS Regulatory Specialist II - 64852263

Ops Regulatory Specialist II

Incumbents in this position will make an immediate and meaningful impact in the lives of Floridians. They perform duties that guarantee qualified health care professionals can work in the state and provide all Floridians access to the health care they need to lead healthier lives. By increasing the number of licensed health care professionals in the state, incumbents also support those currently working in health care professions who are so critical in any public health emergency.

The incumbent will work in a professional, administrative setting and perform duties similar to customer service representatives, school registrars, medical records, billing, or coding specialists; data entry clerks, or other positions who ensure compliance with regulations or rules and provide professional assistance to members of the public. Knowledge or experience with any health-related field or relevant Florida statutes is helpful but not required.

The incumbent will work within the Board Offices. Specific duties and responsibilities may include:

• Providing general licensing status information and requirements to customers via email and paper mail.
• Reviewing information in the Division's Licensing and Enforcement Database (LEIDS), Customer Functional Database, and associated software/online systems and websites, as well as statutory laws rules, to provide a response to customer inquiries.
• Maintaining current information on licensees by independently reviewing documentation submitted by licensees, then accurately making the required changes in LEIDS and any other related systems to maintain proper records.
• Responding to licensees with written verification when a change has been completed as authorized and appropriate, while maintaining confidentiality.
• Recommending changes in policies and procedures for effective operations in the board office to the Regulatory Supervisor and Program Operations Administrator, assisting in developing and implementing such policies and procedures, and performing other administrative tasks for them as needed.

Required knowledge, skills, and abilities:

• Ability to learn Florida Statutes and Board and Department rules governing licensing and regulation of professionals and facilities, and consumer protection.
• Knowledge and proficiency of Microsoft Office software.
• Knowledge and proficiency in using Windows-based computers.
• Ability to learn and utilize job-specific software such as LEIDS and AxiomPro and office equipment such as phones, fax machines, scanners, and copiers.
• Ability to compile, organize, and analyze data.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities on a pre-approved work schedule.
• Ability to communicate and deal with people effectively.
• Ability to establish and maintain effective working relationships with others.

The Benefits of Working for the State of Florida:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.