OPS Records Technician - 79900250

Ops Records Technician - 79900250

The Division of Hotels and Restaurants licenses the food and lodging industry within the state of Florida, including receipt and processing of license applications, collection of fees paid by licensees and enforcement of the laws and regulations of the food and lodging operators. The Records Technician position is located within the division's Bureau of Licensing and is responsible for processing licensing applications for the division.

The duties of this position include but are not limited to:

• Independently review applications for licensure to determine eligibility for registration, licensure and renewal in accordance with laws and rules.
• Profile, process, troubleshoot, scan and index elevator, food service, and lodging, licensure and renewal applications using department software.
• Assist the division with data entry functions for the division's food service, lodging, and elevator applications.
• Participate as a team member by attending meetings, mentoring, cross training as appropriate and providing assistance in other areas as needed.
• Assist with processing incoming and outgoing mail.
• Assist in resolving licensing and data errors and report events or trends that affect application processing to supervisor along with recommendations for process improvement.
• Provide excellent customer service to internal and external customers in person, on the phone, and in writing.
• Perform other duties as assigned.

Knowledge, skills and abilities:

• Excellent verbal and written communication skills.
• Knowledge of application requirements.
• Ability to understand and apply Florida statutes, rules, policies and procedures for licensing and regulation of professionals and facilities, and consumer protection.
• Ability to plan, organize and coordinate work activities.
• Ability to compile, organize and analyze data.
• Ability to establish and maintain effective working relationships with others.
• Basic Internet research and navigation.
• Basic Microsoft office skills.
• General knowledge and utilization of office equipment.

Minimum requirements:

• Customer service experience assisting customers in person, or in writing, or on the telephone.

Preferred experience:

• Experience working in the food service, lodging, or elevator industry.
• Data entry experience.

This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.