OPS Quality Control Analyst - 65650197

Ops Quality Control Analyst - 65650197

This position is responsible for conducting routine access visits and investigating complaints about services in long-term care facilities. The ombudsman is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law. The ombudsman serves under the direction of the District Ombudsman Manager.

Salary will be commensurate with experience and qualifications, ranging from $15.00 to $18.50, hourly.

Duties and Responsibilities:

• Following certification as ombudsman, travels to long-term care facilities and conducts routine access visits.
• Following certification as ombudsman, travels to long term care facilities to identify, investigate, and resolve complaints made on behalf of residents that may adversely affect their health, safety, welfare or rights.
• Identifies significant individual and systemic problems affecting residents and brings them to the attention of the District Ombudsman Manager (DOM).
• Provide ongoing follow-up and monitoring as necessary to residents and families.
• Facilitates complaint processing, including conducting interviews, reviewing documents, and writing reports of findings.
• Provides information and assistance regarding long-term care issues to the public, residents and staff of long-term care facilities, community organizations and other interested parties.
• Attend resident council and family council activities as needed.
• Maintains documentation in the ombudsman database to include maintenance of case records.
• Performs other duties as assigned.
• Travel is required.
• Attendance is an essential function of this job.

Knowledge, Skills, and Abilities:

• Possess good organizational skills.
• Ability to handle telephone calls in a courteous and effective manner.
• Ability to communicate effectively both orally and in writing.
• Ability to operate general office equipment.
• Ability to conduct assessments and fact-finding interviews.
• Ability to investigate, analyze and resolve complaints.
• Ability to write reports.
• Ability to deal effectively with people.
• Ability to perform basic arithmetic calculations.
• Knowledge of basic investigative techniques.
• Knowledge of the rules governing Ombudsman investigations and assessments.
• Ability to collect and analyze evidence.
• Ability to use deductive reasoning.
• Ability to analyze information and determine its validity.
• Ability to write accurate investigative reports.
• Ability to make independent decisions.
• Ability to conduct thorough investigations.
• Ability to maintain strict confidentiality.
• Ability to establish and maintain effective working relationships with others.
• Apply the policies, procedures, and programs governing the agency.
• Ability to communicate with others to obtain and verify information.
• Ability to analyze and interpret written, numerical, and verbal data from various sources.
• Ability to type and prepare reports and memoranda accurately and timely.
• Ability to plan and organize to ensure work is completed in accordance with applicable laws, regulations, rules and policies.
• Ability to read, understand, and apply regulations, and policy directives.
• Ability to fulfill all ombudsman program certification and continuing education training requirements.
• Proficiency in Microsoft Office Suite and Windows.

Requirements:

• If selected for employment applicant will be required to become a certified Ombudsman upon time frame set by employer.
• Travel is required. Operates own private motor vehicle for routine travel within the assigned office's planning and service area. All applicable State and local driving laws and insurance regulations must be strictly adhered to in the operation of the private vehicle while performing State business. You must possess a valid Florida driver's license.

The Benefits of Working for the State of Florida:

• Participation in state group insurance (must meet eligibility requirements*).
• Participation in the Florida Deferred Compensation Plan (457b).
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan).
• Flexible Spending Accounts.

Our Organization and Mission:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.