OPS - OIG Administrative Specialist - 36999015

OPS - OIG Administrative Specialist

This is a professional position in the Office of Inspector General (OIG) responsible for assisting with audits, investigations, management reviews, and consulting services for the Department. The incumbent in this position will be responsible for performing a wide variety of administrative duties to facilitate daily operations of the OIG. The incumbent works independently on assignments delegated by the Inspector General (IG) and Director of Internal Audit (DIA) and may need to travel while performing the duties of this position. Attendance is an essential function of this position.

Essential duties include:

• Each employee is expected to be knowledgeable of the Lottery's Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
• Coordinate staffing needs to ensure continuous coverage of the IG office during normal operating hours. Coordinate administrative activities for the IG and DIA and work with staff to maintain office supply inventories.
• Reserves conference/meeting rooms and equipment. Assists in receptionist duties and answers telephones for the work unit. Places outgoing calls as needed. Assists customers who call or visit the work unit.
• Retrieves, reviews, and prioritizes the IG's mail. Responds to mail and written correspondence, which does not require IG's personal attention or forwards to appropriate staff for handling.
• Conduct research and provide opinions to, and prepare briefs for, the Inspector General.
• Coordinate the appointment calendars and travel for the IG, DIA, and staff.
• Accept and document allegations and complaints of fraud or misconduct by citizens, Department employees, contractors, vendors, or suppliers who identify or maintain a relationship with the Department.
• Review and interpret statutes, rules, and policies.
• Employ time management techniques to ensure engagements are completed within budgeted hours and due dates.
• Seek enhancement of knowledge, skills, and competencies to maintain the proficiency required to effectively carry out professional responsibilities, meeting at a minimum, the continuing professional development requirements of the Association of Inspectors General.
• Demonstrate, model, and reinforce the Department's fundamental values of quality, service, respect, integrity, and dependability in interactions with co-workers, supervisors, and customers; in personal contributions to work assignments and projects; and when representing the Department or the state.
• Perform other duties as deemed necessary.

Knowledge, skills, and abilities include:

• Knowledge of basic administrative and office principles, techniques, and practices.
• Ability to understand statutes, rules, regulations, practices, and procedures pertaining to the Department's operations.
• Ability to operate a personal computer, including the use of Microsoft Office software.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to effectively communicate with all levels of staff and management.
• Ability to work independently and adapt to changing work conditions.
• Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, and document workflow.
• Ability to coordinate travel and travel as needed.

Other job-related requirements for this position include:

• High School Diploma or equivalent (GED) required.
• Valid Florida Driver's License required.
• Successful passing of a criminal background check (state, local, and national) is required.
• Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units. The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

Work hours: Total hours in workweek: 30 Daily Schedule from 9:00 a.m. to 3:00 p.m.