OPS Mobile Technology Support TECH - 77902170

Ops Mobile Technology Support Tech - 77902170

The FWC envisions a Florida where fish and wildlife are abundant and thriving in healthy and connected natural landscapes with vital working lands and waterways; where natural resources are valued and safely enjoyed by all; and wherein natural systems support vibrant human communities and a strong economy.

Our Mission: Managing fish and wildlife resources for their long-term well-being and the benefit of people.

Every organization has an identity that is forged not only by what it does, but by how it conducts itself. The values embedded in our mission and expressed in the vision of the FWC are to make quality decisions by being dynamic, science-informed, efficient, ethical, collaborative, and committed to the vitality of the state and its environment. Visit our website for more information: MyFWC.com

Employment in this position is contingent upon a satisfactory criminal history check (fingerprint-based) in accordance with Chapter 435, Florida Statutes.

Work schedule will be up to 40 hours per week.

Preferred Qualifications:

• Experience with Mobile Device Management (MDM) platforms such as Intune.
• Familiarity with VoIP systems, conferencing room hardware, or network printing environments.
• Experience in government or other regulated public-sector environments.
• Certifications such as CompTIA A+, Network+, or Mobility+ (not required).

Position Overview:

The OPS Mobile & Technology Support Technician provides technical assistance and operational support for the agency's mobile devices, video conferencing systems, network printers, and VoIP telephony equipment. The position coordinates mobile device ordering, activation, troubleshooting, inventory management, and works closely with IT staff to ensure reliable communication and collaboration tools throughout the department. Work must comply with State of Florida security standards, purchasing requirements, and IT policies.

Duties and Responsibilities:

• Mobile Device Procurement, Configuration & Support
• Assist with ordering and provisioning of mobile devices, service plans, and accessories through State of Florida-approved vendors.
• Activate, configure, and enroll devices in Mobile Device Management (MDM) systems.
• Perform troubleshooting for mobile hardware, software, connectivity, email setup, and application issues.
• Coordinate with wireless carriers for replacements, repairs, SIM card changes, and service adjustments.
• Provide end-user support and training on device operation and agency mobile policies.
• Inventory & Asset Management
• Assist accurate inventory of all agency mobile devices, SIM cards, accessories, and related assets.
• Track issuance, returns, upgrades, repairs, and deactivations using approved asset management systems.
• Conduct periodic inventory audits to ensure accountability and accuracy.
• Manage lifecycle processes including surplus, recycling, and end-of-service activities.
• Video Conferencing Support
• Set up, test, and support video conferencing platforms (e.g., Teams, Zoom, Webex) for meetings and events.
• Assist users with audio/video equipment, cameras, microphones, speakers, interactive displays, and conference room systems.
• Troubleshoot connectivity, audio, video, and hardware issues.
• Coordinate with IT teams to maintain reliable conference room technology and perform routine system checks.
• Network Printing Support
• Assist with installation, configuration, and troubleshooting of network printers and multifunction devices.
• Work with vendor support to resolve hardware or driver issues.
• Manage print queues, network print mapping, and user access.
• Document printer placements, network settings, and maintenance histories.
• VoIP Telephony Support
• Assist with basic VoIP phone setup, configuration, and end-user support (e.g., extensions, voicemail setup, call forwarding).
• Support softphone installations and headset configurations.
• Troubleshoot connectivity and quality-of-service issues related to VoIP devices.
• Coordinate with telecom and network staff for escalated issues or system changes.
• General Technical Support & Collaboration
• Provide Tier 1–2 support for technology issues related to conferencing, printing, mobile devices, and telephony.
• Log work activities, maintain documentation, and update support tickets.
• Collaborate with IT staff, vendors, and agency leadership to ensure reliable technology services.

Knowledge, Skills and Abilities:

• Knowledge of iOS and Android mobile platforms and mobile carrier services.
• Working understanding of video conferencing technologies and A/V equipment.
• Basic knowledge of network printing, printer drivers, and print server concepts.
• Understanding of VoIP fundamentals (SIP, softphones, handsets, voicemail).
• Ability to diagnose and resolve technical issues efficiently.
• Strong organizational and asset management skills.
• Excellent communication and customer service abilities.
• Ability to work independently, prioritize tasks, and maintain confidentiality.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.