OPS Government Operations Consultant I - 71900415

Ops Government Operations Consultant I - 71900415

This position reports to a Law Enforcement Sergeant in charge of the FDLE headquarters building. This is a full-time position that works closely with subject-matter experts to coordinate the operations of the access identification and entry card system to the FDLE headquarters building. This position also performs fingerprinting services for criminal justice applicants and the public. The position requires excellent facilitation and customer service skills.

Specific duties include:

• Conducts vendor and construction worker level I background checks for individuals requiring access to the HQ facility;
• Provides back-up support to the reception area at FDLE Headquarters;
• Ensures that visitors, citizens and other members are directed to the appropriate member, unit or other external agency;
• Receives subpoenas, requests for criminal history checks and/or other forms of correspondence on behalf of FDLE members and ensures they are delivered to the respective member;
• Issues the appropriate visitor pass to individuals visiting the HQ facility;
• Maintains a visitor log and database of all individuals visiting the HQ facility to include the person's name, time of arrival and departure, as well as the purpose of the visit;
• Ensures all visitor passes are returned and accounted for at the end of each day. In the event a pass is not returned the incumbent will take the appropriate steps to retrieve the pass;
• Acts as liaison to FDLE and other State agencies for the processing, updating and deletion of identification and entry cards to the HQ facility;
• Interprets administrative policies and procedures, and aids visitors, citizens and other FDLE members to resolve their problems or concerns;
• Fingerprints all customers and FDLE members manually (ink) and electronically (livescan);
• Maintains daily activity logs for fingerprinting transactions, to include all information necessary to research a transaction after it has purged from the system.

To be considered as a potential candidate, you must meet the minimum qualifications(s) listed below. Degrees must be from an accredited college or university as recognized by the U.S. Department of Education.

Knowledge, skills & abilities:

• Ability to communicate effectively both verbally and in writing.
• Ability to coordinate and disseminate information.
• Ability to deal effectively with individuals.
• Ability to establish and maintain effective work relationships with others.
• Ability to maintain confidentiality of information.
• Ability to plan, organize and coordinate work assignments.
• Ability to speak clearly and listen effectively.
• Ability to type.
• Ability to work independently.
• Knowledge and ability to utilize a keyboard.
• Knowledge of correct spellings, punctuation and grammar usage.
• Knowledge of filing procedures.
• Knowledge of office procedures.
• Knowledge of standard business formats and styles of letters and business forms.

Base Salary: $19.81/hour

How you will grow: FDLE recognizes the importance of growth and success while fostering a family-oriented work environment. We encourage our members to seek opportunities for professional growth through training, team building, and mentoring. Our four Fundamental Values of Service, Integrity, Respect and Quality will guide you as you embark on a lifelong career at FDLE.

Our salary & ops benefits: Starting salary will be the minimum of the class pay range, unless otherwise dictated by FDLE's pay policy. FDLE is a State of Florida Employer and offers a comprehensive OPS benefits package (ONLY available to OPS members who will be working 30 or more hours a week), including: HMO and PPO health insurance options with premiums starting as low as $50 per month; $25,000 in automatic life insurance coverage; tax deferred medical reimbursement account; and multiple supplemental insurance options including: dental, vision, disability and more.

Location: Tallahassee, FL, US, 32301