OPS Government Operations Consultant I - 64802124

Ops Government Operations Consultant I - 64802124

This is a highly professional position within the STD Section. This position will serve as a dedicated enhanced gonorrhea interviewer for the STD Surveillance Network (SSuN) grant. This position will keep daily track of randomly assigned gonorrhea cases, attempt to contact each patient multiple times as necessary, and conduct in-depth interviews with patients who agree to participate. They will document each activity conducted with date and time in Florida's STD Surveillance System (STARS). The individual will require excellent customer service, organizational, verbal and written communication, and interpersonal relationship skills. The incumbent in this position requires minimal supervision and makes independent decisions in providing direct disease and public health awareness intervention activities to CHD STD Prevention and Control Programs. This position is a full-time, in office position housed at the Florida Department of Health in Tallahassee, FL but is a statewide regional position. Since job duties require the employee to be in the office, teleworking is not an option.

Conduct enhanced gonorrhea case interviews by following a set of guidelines, a list of questions, and appropriate answers developed by the Centers for Disease Control and Prevention (CDC). These include questions about patient demographics, symptoms, PrEP use, and risk factor identification.

Input all gathered information into Florida's Surveillance Tools and Reporting System (STARS) in an accurate and timely manner daily.

Fax forms to physician of record for in-depth provider follow-up for the gonorrhea cases randomly assigned for the enhanced interview. These forms have a list of questions and appropriate answers developed by the CDC, which include questions about exam findings and other screenings/testing provided. Provider responses will be input into Florida's Surveillance Tools and Reporting System (STARS).

Conduct record searches using available resources, such as: HMS, STARS, DMV, Florida SHOTS, Accurint, Medicaid, Jail, white pages, Spokeo, medi.net, etc. for obtaining patient contact information with the purpose of conducting the SSuN interview. Participates in all mandatory trainings/meetings.

Checks emails and phone messages regularly. Performs other duties not considered routine to support the mission of the STD program, Department, and agency.

May be required to work during or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in Special Needs Shelters, or to perform other emergency duties including but not limited to responses to or threats involving any disaster or threat of disaster, manmade or natural.

Performs other duties as required.

Required Knowledge, Skills, and Abilities:

• Knowledge of general office procedures and practices.
• Knowledge of Microsoft Office (e.g., Word, Excel, Outlook).
• Ability to operate office equipment such as a personal computer, multi-line telephone, scanner, printer, and facsimile.
• Ability to prioritize workloads.
• Ability to maintain confidentiality.
• Ability to communicate with others in writing and verbally.
• Ability to ensure proper completion of work assignments.
• Ability to establish a good working relationship with co-workers.
• Knowledge to seek consultation from supervisor when needed.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently.
• Ability to understand and apply applicable rules, regulations, policies, and procedures relating to public health surveillance and disease investigation.
• Ability to practice good work ethics including reporting to work on time, wearing appropriate FDOH identification at all times, and treating others with dignity and respect.

Qualifications: Prior Disease Intervention Specialist (DIS) experience Prior data entry experience Prior customer service experience

Where You Will Work: Tallahassee, FL

The Benefits of Working for the State of Florida:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.