OPS Government Operations Consultant II - 64856548

Ops Government Operations Consultant II

*This is a fulltime Other Personnel Service (OPS) Government Operations Consultant II position working with the Department of Health in Lee County.*

This position works as an AIDS Drug Assistance Program (ADAP) County contact. This position is in a large county public health unit working under the direct supervision of the Health Education Program Manager - SES for the HIV/AIDS Unit. The OPS Government Operations Consultant II will demonstrate positive interaction with ADAP clients, HIV provider agencies, and the community. Incumbent must be able to work independently and be able to collaborate and coordinate services as a member of a multiple interdisciplinary team. This position is classified as a sensitive position. Employee has the authority to perform electronic file transfers (including Facsimile) of confidential information as defined in DOHP 50-10. Incumbent handles protected health information on a "need-to-know" basis following Department of Health, HIPAA, and Information Security policies, protocols, and procedures. Employee abides by State/Federal laws governing health information and is responsible to maintain confidentiality, security, privacy, and integrity of protected health information. This is a "need to know" position with access to the following information sets: Provide Enterprise, HMS, Careware, Florida Medicaid Management Information System (FMMIS), Lab, Medical Records, and Pharmacy. Incumbent will have understanding and knowledge of cultural diversity especially with sensitivity to clients' alternative lifestyles. Bi-lingual is preferred.

Duties:

Enrolls the HIV/AIDS client into the ADAP program and records the enrollment. Provides ongoing communication with providers to ensure continued patient enrollment and participation in the ADAP program. Serves as a client advocate and provides case management according to protocols. Services provided include, but are not limited to educating, teaching, and counseling. Conducts ongoing assessments to evaluate client needs and provide feedback to primary health care providers. Attends to Ryan White case managers monthly meeting and networks with community agencies to provide needed services and initiate appropriate referrals.

Reviews ADAP client files at each re-enrollment every year to ensure files contain the required documentation for determining eligibility. Provides support to clients selected by ADAP to enroll in a plan during the Market Insurance enrollment period. Monitors client's insurance accounts in Provide Enterprise database. Collaborates with community agencies to provide timely follow-up for identified health needs. Follows up on missed appointments and ensures lab work is performed and complete. Follows up with client on missed medications pick-ups.

Information Custodian:

This position has the responsibility of being the Information Custodian designee for the ADAP information set as defined in DOHP 50-10, Information Security and Privacy Policy.

Key Custodian:

This position has the responsibility of being the Key Custodian for the ADAP secured area as defined in DOHP 50-10. Prepares and submits reports, attends meetings, trainings and conference calls as required by the program.

Performs other duties as assigned

Knowledge, Skills and Abilities:

• Knowledge of methods of compiling, organizing and analyzing data
• Knowledge of community resources
• Knowledge of medical terminology
• Knowledge of current therapies used in the treatment of HIV/AIDS
• Knowledge of laboratory testing used in the treatment of HIV/AIDS
• Knowledge of pharmaceuticals used in the treatment of HIV/AIDS, and interactions/side effects of HIV/AIDS drugs
• Knowledge of SOAP charting (Subjective experience of the client, Objective discoveries of the healthcare professional, Assessment of the client's condition, and Plan for further treatment)
• Knowledge of correct spelling, punctuation & grammar usage
• Knowledge of standard business formats & styles for letters & business forms
• Skill in operating a personal computer.
• Skill in counseling, teaching and educating clients.
• Skill in case management
• Ability to communicate effectively verbally & in writing.
• Ability to establish & maintain effective working relationships with others.
• Ability to understand, interpret & apply applicable rules, regulations, policies & procedures.
• Ability to organize and prioritize individual workload.
• Ability to locate information that is listed alphabetically & numerically.
• Ability to follow instructions.
• Ability to operate general office equipment.
• Ability to follow office procedures & practices.
• Ability to organize and maintain filing systems.
• Ability to handle telephone calls in a courteous & effective manner.
• Ability to plan, organize & coordinate work assignments.
• Ability to provide preventive health care and treatment to groups.
• Ability to assist in planning and conducting a variety of training activities.
• Ability to teach health care.
• Ability to frequently use telephone, computer, copier and small hand tools, i.e. stapler, scissors, etc.
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time.
• Ability to lift and carry up to 50 pounds as needed.

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): N/A

Other Job Related Requirements:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• This position will abide by all state and federal laws, rules, and DOH policies and procedures.
• Selected immunizations or titers and/or periodic screening for tuberculosis may be recommended for this position.
• Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties.
• Transporting Confidential Information: This position is authorized to transport confidential information outside of established DOH-Lee facilities and must comply with parameters defined in DOHP 50-10.
• This position is classified as sensitive. This individual will perform tasks defined as sensitive and handles confidential information. Background screening is a condition of employment.

Working Hours:

Daily from 8:00 am to 5:00 pm. Total hours in workweek 40 +40. Explain any variation in work (split shift, rotation, etc.)

Florida Department of Health Mission, Vision, and Values:

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work: North Fort Myers

The Benefits of Working for the State of Florida:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit https://www.mybenefits.myflorida.com.

Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962