OPS Government Analyst I - 64801467

Ops Government Analyst I - 64801467

This is a professional position within the Division of Community Health Promotion and is 100% supported by the federal Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) grant. The incumbent will evaluate local WIC operations through on-site and desk top compliance monitoring and work as part of a team to ensure compliance with federal and state requirements and to improve program operations.

Your specific responsibilities include:

• Coordinate pre-monitoring logistical planning, data collection, and analysis activities.
• Coordinate with other monitoring team members to ensure a correct, concise, and complete written report is prepared within required time frames.
• Provide technical assistance, training, and guidance to local WIC agencies regarding program and administrative policies and procedures through staff training, on-site visits, correspondence, or via the telephone.
• Evaluate the results of the self-review process and provide technical assistance to improve local methodologies.
• Conduct monthly and quarterly reviews of local agency program indicators for compliance, to track trends, to identify corrective action, and to track the implementation of corrective action.
• Develop, revise, and/or review policies, procedures, and programmatic/monitoring materials to ensure compliance with federal and state requirements and to improve program operations.
• Conduct research, compile data, write and edit reports, correspondence, articles and other written materials for the department, division. Ensure the accuracy and quality of work products as well as adherence to policy and format.
• Assist in evaluating and identifying ongoing training needs throughout the organization. Review existing training practices and materials to determine effectiveness and recommend changes for improved results. Update and coordinate Voter Registration Training and Farmer's Market Nutrition Program Training under the guidance of GOC III.
• Interpret and apply complex laws, rules and policies, and assist in the annual update of the state procedure manual and state plan. Update assigned chapters and provides technical assistance.
• Serve on work teams to solve operational and programmatic issues. Work as a team member to ensure requests to expend funds, requests for processing standards extensions, and requests for copies of records are completed and processed.
• Contribute to the workflow of various requests and integrates the Department of Health Communication's brand and content standards into reports, memos, and other materials to ensure consistent messaging, formatting, and readability. Consult with federal, state, and Bureau staff to develop and update manuals, guides, multi-media materials, printed materials, and training materials (including training handbooks, multimedia visuals, computer tutorials and reference works) in accordance with policy.
• Provide daily scheduled phone coverage for the local operations unit and act as back up for reception as needed. Provide technical assistance, training, and guidance, to local WIC agencies, telephone callers, and other units or Bureau staff regarding program and administrative policies and procedures. Document complaint calls and help resolve complaint call issues.
• Maintain and improve professional knowledge and skills through participation in staff meetings, twice monthly local agency calls and other staff development activities. Participate in the new WIC coordinators annual training and participate in MIS testing.
• Perform other related duties and responsibilities as required.

Required knowledge, skills and abilities include:

• Knowledge of quality improvement principles and techniques; the principles of public health administration, planning and regulation; the methods of data collection and analysis; problem solving techniques; correct spelling, grammar and punctuation; and WIC Program regulations and policies.
• Skill in the use of standard software programs; public speaking and communicating technical information at appropriate levels to different audiences.
• Ability to understand and apply applicable rules, regulations, policies, and procedures; think critically; compile, organize, analyze and evaluate data; organize data into logical format for presentations, reports, and documents; develop reports, manuals, policies and procedures; review data for accuracy and completeness; develop objectives, strategies, plans and effectively implement; review and evaluate plans, processes and programs to identify improvements and adjustments needed to ensure program effectiveness and efficiency; implement corrective actions and evaluate the results; present negative findings in an effective manner; conduct basic research; utilize problem solving techniques; provide consultation and expert advice; plan, organize, prioritize and coordinate work assignments to ensure timely completion of quality, accurate work products; communicate effectively, verbally and in writing; establish and maintain effective working relationships; and work independently.

Qualifications include:

• Experience in program planning, policy development, program implementation, and/or program evaluation is preferred.
• Experience in monitoring for compliance with programmatic rules and regulations is preferred.
• Knowledge and experience with WIC or similar public health or public assistance programs is also preferred.
• Must be willing to physically come into the office to perform the duties & responsibilities of this position.

Where you will work: Tallahassee, Florida

The benefits of working for the State of Florida include:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!