OPS Employment Security Representative I - 40099980

OPS Employment Security Representative I

The position is responsible for meeting customer satisfaction and placement goals. Staff is focused on placement services by using Employ Florida (EF), job boards, and community resources. The position is responsible for prioritizing work demands with a focus on customer satisfaction by ensuring quality job referrals are made based on employer defined skill sets and requirements. The position also ensures that all services provided are adequately documented in the State database, alerts job seekers to customer satisfaction surveys, and inform job seekers of all CareerSource Escarosa services. All work is done to ensure CareerSource Escarosa goals are met and that customer satisfaction has been earned.

Receives immediate supervision from J & B Administrator and/or Milton Office Supervisor. Works as directed providing services with the goals of Resource Specialist and customer satisfaction.

Responsibilities include:

• Manage job seeker expectations. Explain and emphasize "Customer Satisfaction" philosophy by having customer complete a CareerSource Escarosa survey.
• Coordinates the provision of labor exchange services to eligible persons including intake and assessment, counseling, testing, job search assistance, referral and placement.
• Assess the needs of customers to determine the eligibility of applicants and refer to services such as HOPE FL, Supplemental Nutritional Assistant Program, Welfare Transition Program, Ticket to Work, WIOA, Veteran Services, or other programs or resources that may be available, etc.
• Ensure full compliance with state, federal or local policy of entering staff assisted services codes and documentation recorded in EF are in full compliance with Florida Commerce & Career Source Florida guidelines.
• Identify and make recommendations to immediate supervisor actions and services needed to maintain compliance with established regulations, directives and procedures.
• Conducts self-evaluation and participates in shared evaluations for the purpose of professional development.
• Upon request, assists in the acquisition of prosthetic and sensory aids and services needed to enhance the employability of eligible persons.
• Ensures that customers use computers and equipment for their intended purpose and redirect customers who are using resources inappropriately.

Additional responsibilities include:

• Assist customers in completing their profiles, including building or uploading a resume in Employ Florida and adding relevant work history, education, etc. so that they can easily be matched to existing job orders based on their knowledge, training, skills, and abilities. Assist customers in completing or entering information in the CONNECT system for Re-Employment claims and the Access Florida site for benefits, including providing contact information for those who experience difficulties with the State's system.
• Administer tests/assessments such as typing tests, skills assessments, TABE and others as required or requested by employers.
• Review resumes, make suggestions and assist with edits as needed. Refer and facilitate scheduling of customers for workshops, classes, career counselors, etc.
• Reach out to new Employ Florida registrants and encourage them to take advantage of all of CareerSource Escarosa resources.
• Handles customer concerns and difficult customers in a professional manner.
• Maintains neat and orderly, professional work area(s).
• Participate in all aspects of teamwork, and as a willing partner in not only the specific team, but in the organization. All team members are expected to have a working knowledge of the CareerSource services offered to customers and should be prepared to provide back-up coverage in other areas during peak periods, or when staffing shortages arise due to lunch hours, vacations, or illness. Internally monitor program functions through peer reviews.

Required knowledge, skills, and abilities include:

• Education: High School Diploma or equivalent.
• Experience: At least 2 years' experience in counseling, human services, human resources, customer service, computer support or a related area is required.
• Skills/Abilities: Ability to provide outstanding, positive, and professional customer service. A high level of proficiency in computer applications is required including, but not limited to, Microsoft office, email applications. Keyboarding/typing skills of 40 words per minute (test will be administered). Proficiency in internet applications; ability to navigate and comprehend a variety of employment related websites. Experience with the EFM website is a plus. Ability to learn new technologies as they are introduced.
• Interpersonal skills; energetic personality, positive attitude and a high level of commitment to helping and serving people. Ability to work in a culturally diverse environment.

Qualifications:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required.

Pay: $20.00/hour

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

The Work You Will Do:

As a facilitator for jobseeker success, provides outstanding customer service to job seekers to meet the workforce demands of the businesses throughout our community of Escambia and Santa Rosa Counties. Provides career counseling, support and assistance to customers utilizing CareerSource Escarosa resources.

The Difference You Will Make:

The work you do helps to promote a thriving economy within our community by connecting jobseekers to the employers who need skilled workers.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

Where You Will Work:

Pensacola is a vibrant city located in the Panhandle of Florida’s Gulf Coast, known for its rich history, military heritage, and thriving economy. As one of the Panhandle’s major hubs, Pensacola blends the charm of a historic coastal community with the energy of modern growth and development. The city continues to expand by attracting new businesses, cultural opportunities, and workforce innovation.

With its award-winning white-sand beaches, diverse neighborhoods, and bustling downtown, Pensacola offers the perfect balance between work and leisure. As home to Naval Air Station Pensacola, the city also carries a strong military influence that shapes its identity and strengthens community pride.

Working in Pensacola means being part of a dynamic region where economic growth, cultural diversity, and community engagement come together. Here, you’ll have the opportunity to connect directly with job seekers and businesses, support workforce initiatives, and contribute to a city that values both tradition and progress.

Working for the State of Florida has benefits!

• State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental options)
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.