OPS CLERK - 76809932

Ops Clerk - 76809932

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to a safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

This position works 25-29 hours per week. To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Valerie Lockhart, (904) 359-6581, valerielockhart@flhsmv.gov

Duties and Responsibilities:

• Work collaboratively with law enforcement professionals and other stakeholders to provide professional and courteous service while fulfilling public records requests.
• This position is responsible for fulfilling public records requests for photos from the investigations of the Florida Highway Patrol.
• As part of this responsibility, this position answers requests for information and maintains various databases to support this information.
• These responsibilities include retrieving, identifying, organizing, storing, and copying photographs from Florida Highway Patrol investigations.
• This position is also responsible for performing the administrative tasks associated with the requests for information, such as answering phones, preparing correspondence, records management, and other tasks as the need arises.

Knowledge, Skills, and Abilities:

• Value customer service and understand the importance of responsiveness and timely follow-through.
• Portray a positive, respectful, and professional image to all regardless of situation or communication method.
• Be able to provide guidance that encourages collaboration and balances providing subject matter expertise with support for customer preference.
• Possess excellent active listening and adaptive communication skills to include the ability to convey information so that it is clearly understandable.
• Possess a strong work ethic and drive to move things forward under own initiative.
• Approach work with a sense of commitment, urgency, flexibility, and personal accountability.
• Be able to effectively manage a busy workload, be productive in an environment with regular interruptions, and meet designated timeframes without compromising attention to detail or customer service.
• Be solutions oriented with the ability to use critical thinking, judgement, and discretion to make sound decisions and effective recommendations.

Preferred Qualifications:

• Clerical experience (filing, typing, preparing, and maintaining records and/or reports).
• Experience providing customer service in-person or via telephone.

Job Related Requirements:

• The position you are applying is subject to a Level 2 background along with Criminal Justice Information Systems (CJIS) and State Law Enforcement Radio System (SLERS) security clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.
• High School Diploma or GED equivalent.

Location: Tallahassee, FL, US, 32399