OPS Administrative Assistant - 67914025

OPS Administrative Assistant - 67914025

The Agency for Persons with Disabilities seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This position provides administrative support for the Region in answering agency phones in a responsive, professional, courteous manner and direct calls to staff. Assists and directs customers to appropriate staff.

Manage daily interaction with the public and staff by greeting and instructing people on various APD activities, forms or documents, as well as making referrals to other state agencies. Answers telephone in a timely, courteous manner and assure continuous phone coverage. Records telephone messages accurately. Routes complex inquiries to appropriate staff or take messages providing a model for excellent customer service. Perform other duties as assigned, including administrative tasks.

Minimum Qualifications:

• Microsoft Office software experience.
• Office/receptionist experience.

Knowledge of: Techniques for handling telephone calls in a courteous and efficient manner. Ability to: Communicate effectively in face-to-face, electronic, and written formats. Establish and maintain effective working relationships with people, families, providers, and staff within the region and statewide. Plan, organize and coordinate work assignments. Demonstrate Skills in: Demonstrate skills in office/reception duties.

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date. As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. This position requires a background investigation, including fingerprinting. APD only hires U.S. citizens and those lawfully authorized to work in the U.S. All applicants should complete the online application process. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.