Operations Review Specialist - 79011411 1 1

Operations Review Specialist

This position is based in the Division of Real Estate, downtown Orlando headquarters. This is a professional position providing management consulting services and high-level support to the Director and Deputy Director of the Division of Real Estate. The incumbent in this position is responsible for assisting in the business operations, serving as the Data Steward, Knowledge Champion, Forms Author, and Web Author for the division.

Specific duties include but are not limited to the following:

• Serves as the Data Steward responsible for completing scheduled reports, responding to report requests from internal and external customers and ensuring division data integrity.
• Serves as the Knowledge Champion and is the liaison between the Office of Technology and the Division of Real Estate to develop and implement any changes and/or enhancements to the Versa Regulation database, Portal and Interactive Voice Response system. Files and tracks remedy tickets to monitor and ensure corrective actions are implemented.
• Manages project tasks as assigned to achieve a successful integration of new technologies. Trains employees on any technology related changes or new programs.
• Coordinates the testing and implementation of any new programs. Attends relevant technology training and meetings, with occasional travel required. Keeps the director and division apprised of technical issues, suggests remedies and enhancements to the system. Acts as the Forms Author and is responsible for creating, removing, and modifying division forms, form packages and related portal forms. Ensures forms contain up to date contact and agency information.
• Maintains the internet and intranet web pages for the division by making necessary additions, deletions and changes as the Web Author.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge Structured Query Language (SQL), database structure, Crystal Reports / Launch Pad, Remedy, creation / modification of PDF documents, creation/modification of web pages, troubleshooting computer hardware and software.
• Knowledge of the methods of data collection and analysis.
• Ability to use available technology to perform duties including computer software, hardware and data systems.
• Knowledge of computer operations, systems and procedures.
• Ability to communicate technical information to non-technical managers effectively.
• Ability to communicate effectively, both orally and written.
• Ability to establish and maintain effective working relationships with others.

Minimum Requirements:

• Experience with document imaging systems and database entry and management.
• Knowledge of Structured Query Language (SQL).
• Experience with web site development and maintenance.
• Knowledge of Microsoft Office Suite and Adobe.
• Ability to communicate effectively and efficiently both oral and written, and to communicate technical information to non-technical managers effectively.
• A valid Driver's License.

Preferred:

• Eighteen (18) months of experience directly related to technology or computer programming, or 45 credit hours in information technology or computer programming from an accredited college or university.
• Knowledge of imaging system and licensing database system.

The Benefits of Working for the State of Florida:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

Location: Orlando, FL, US, 32801

Nearest Major Market: Orlando