Operations Analyst II - 64081684

Operations Analyst II - 64081684

The ideal candidate will become a key player on our team that makes a real difference in the division. You will be responsible for ensuring quality assurance, improving communications between the users and support staff, and improving the efficiency and effectiveness of the business operations.

Your specific responsibilities include: serving as a help desk technician to resolve business office technical issues directly, or properly and timely assign tickets to the correct team; serving as a business and systems information conduit between the stakeholders, internal and external customers, system administrators, and technology and support teams; collaborating with developers and subject matter experts to establish the technical vision and analyze tradeoffs between system usability and business needs; assisting with asset management and annual property inventory; critically evaluating information gathered from multiple sources, reconciling conflicts, breaking down high-level information into details; facilitating system quality assurance testing; and coordinating with internal and external stakeholders to ensure that deliverable ticket resolution deadlines are met. Perform other work-related duties as required.

Required knowledge, skills, and abilities include: strong analytical skills, knowledge of document management systems, experience with ticket management systems, experience with Microsoft Office Suite, ability to communicate technical issues, risks, and approaches to non-technical staff, strong business communication skills, both verbally and in writing, ability to troubleshoot technical problems and/or implement design changes, ability to facilitate meetings, ability to work effectively in a team environment, process management skills, ability to negotiate and resolve conflict, political awareness, ability to read and comprehend statutes and rules, ability to evaluate information gathered from multiple sources and break down high-level information into details.

The benefits of working for the State of Florida include: annual and sick leave benefits, nine paid holidays and one personal holiday each year, state group insurance coverage options, retirement plan options, flexible spending accounts, tuition waivers, and more!