Interviewing CLERK OPS - 60901132

Interviewing Clerk Ops - 60901132

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This is work interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs. Typical duties include:

• Interviews and/or investigates applicants for public health and social services programs to gather information pertinent to their application.
• Selects and refers eligible applicants to public assistance or public housing agencies.
• Records and evaluates personal and financial data to determine initial or continuing eligibility.
• Initiates procedures to grant, modify, deny or terminate eligibility and grants for various assistance programs.
• Prepares regular and special reports, keeps records of assigned cases, and submits individual recommendations.
• Prepares and assists applicants in completion of routine intake and personnel forms.
• Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits.
• Reviews applicant information.
• Interviews and screens clients for program eligibility and schedules appointments within established procedures.

Examples of job characteristics include:

• Analyzing Data or Information
• Assisting and Caring for Others
• Documenting/Recording Information
• Processing Information
• Getting Information Needed to do the Job
• Communicating With Persons Outside Of the Organization
• Interpreting Meaning of Information to Others
• Making Decisions and Solving Problems
• Monitoring and Controlling Resources
• Judging Qualities of Things, Services, People

Examples of knowledge, skills and abilities include:

• Speaking
• Judgment and Decision Making
• Active Listening
• Information Gathering
• Problem Identification
• Reading Comprehension
• Service Orientation
• Writing
• Information Organization
• Identification of Key Causes
• English Language
• Therapy and Counseling
• Clerical
• Computer

Licensure, certification or registration requirements:

Effective 7/01/02

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.