HUMAN Services Program Analyst - 64004545 1 1

Human Services Program Analyst

This position serves as a Human Services Program Analyst for the Clinical Health Services Division providing high-level administrative support in a confidential capacity. Acts as a liaison for the Division supporting the Medical Services, Dental Services, School-Based Health Clinics, Health Care for the Homeless, and Public Health Preparedness Programs. Duties of the position include:

Maintaining schedules/calendars for the team.

Arranging and scheduling meetings, trainings, and interviews as needed.

Preparing agenda items and informing attendees and guests of meeting time and location. Preparing minutes of assigned meetings in a timely and accurate manner.

Preparing and reviewing letters, memos, reports, and other correspondence.

Maintaining procedures and forms for Division.

Receiving incoming mail for Division and distributing for action and resolution.

Receiving incoming calls for division and independently responding to inquiries and issues including client complaints, and promptly referring to qualified individuals for action and resolution.

Updating division web pages, contact information, staff emergency contact information, position descriptions, and CAPs.

Maintaining an effective, up-to-date record retention/filing system.

Preparing and placing purchase requests and P-Card orders and processing invoices for payment.

Receiving invoices from vendors including laboratories for the Division and processing for payment within required timeframes.

Serving as liaison for vendors and the purchasing department.

Assisting in the monitoring of budgets.

Serving as a contract manager for the Division with responsibility for preparing, negotiating, reviewing, routing, processing invoices, and monitoring assigned contracts.

Providing backup administrative support to the Director's Office as needed.

Performing other related duties as assigned including emergency duty.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

Ability to use independent judgment and decision-making.

Ability to work independently and manage one's own time and the time of others.

Ability to use critical thinking.

Knowledge of administration and management.

Knowledge of customer service principles.

Skill in the use of personal computers including Microsoft Word, Excel, PowerPoint, and Outlook.

Ability to communicate effectively with internal and external customers both verbally and in writing.

Ability to develop and maintain effective working relationships.

Skill in computer software programs used to facilitate job duties.

Ability to carry out assignments for Director.

Ability to process invoices for payment.

Qualifications:

Minimum: High School Diploma

Experience providing high-level administrative support to a manager level position or above

Experience with purchasing related duties, including processing invoices for payment

Preferred: Three or more years customer service experience

Experience working in a medical clinic environment, including knowledge of medical terminology.

Experience working with state systems including MFMP, WORKS, and/or STMS

Contract management certification

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com );

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.