HUMAN Services Program Specialist - 60022346

Human Services Program Specialist - 60022346

This is an advanced professional work assessing and developing Adult Protect Investigators (APIs) to ensure possession of the appropriate level of professional competencies. This position will work in cooperation with the Program Administrator, API Supervisors, and Regional management in promoting the development of knowledge, skills, and application to case activities.

Coach, motivate, and model best practices to provide real-time field casework guidance and assessment for both new and existing APIs. Observe and evaluate investigator's casework activities, assessment of service needs and referrals to services and provide feedback to the API and the Adult Protective Investigator Supervisor (APIS). Assess and coach APIs in interviewing, assessment, and documentation skills. Review casework, assessments, and findings, providing consultation and direction to ensure appropriateness, clarity, and quality of the investigation. Coordinate and provide in-service training to address areas where individual and/or unit performance improvement is required. Identify operational problems in the implementation of policies, procedures, and training gaps, making recommendations for improvements. Works with management and participates on performance improvement teams based on the results of quality assurance reviews. Provide backup to Adult Protective Investigators, and Supervisors in field work, as assigned. Provide professional technical support and assistance to front line staff and ensure compliance with processes and procedures. Performs other related duties as required.

Knowledge of social, economic, rehabilitative, or health care services, administration, or planning techniques. Knowledge of methods of compiling, organizing, and analyzing data. Ability to develop program manuals, policies, procedures, standards, and rules. Ability to analyze the effectiveness of service programs and identify resources or adjustments needed to meet needs. Ability to conduct research studies. Ability to plan, organize, and coordinate work assignments. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others.