HUMAN Services Program Consultant II - 64065090 1

Human Services Program Consultant II

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county, and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness, and Excellence in all aspects of their work.

The incumbent in this position will be responsible for providing technical guidance to county health department TB Control Programs. This position covers Polk, Hardee, Manatee, Hillsborough, Sumter, Citrus, Hernando, Pasco, and Pinellas counties. The position is assigned and administratively supervised by the Polk CHD. The position as a shared resource between CHDs in assigned region, requires strong case management skills, ability to work independently, ability to manage multiple program and policy issues simultaneously, and excellent communication skills. The incumbent will be responsible for developing and implementing activities associated with surveillance and investigation of suspected and confirmed tuberculosis. Incumbent may have access to records containing social security numbers in the performance of job duties.

Surveillance Activities- Responsible for ensuring timeliness, accuracy, and completeness of TB related data contained in the Florida Departments of Health's Health Management System (HMS), the Centers for Disease Control and Prevention's (CDC) Report of a Verified Case of Tuberculosis (RVCT), the CDC Aggregate Report for Program Evaluation (ARPE) and the CDC Electronic Disease notification (EDN) Reporting System in the assigned counties. These duties will be achieved by:

• Completes and/or conducts a data quality assurance review of all RVCTs and EDN reports upon submission from the CHDs, rejecting submissions as necessary and communicating/educating the reason(s) for rejection to the CHD staff member assigned responsibility for completing the form locally.
• Works with appropriate CHD staff members to address issues identified by the "alerts" generated by the TB Control Section in a timely manner.
• Utilizes tools available on the restricted TB Control Section's SharePoint site to identify and resolve incomplete reporting or documentation by the CHD, assess and shares reasons for negative outcomes with CHD and provides periodic CHD-specific performance reports, as requested or required.
• Submits High Profile Notification Forms to the TB Control Section as required and within defined timelines.
• Generation of county-specific demographic and performance reports as requested or warranted by CHD Directors and/or Administrators, Completes surveillance reports as applicable.

Technical and On-site Assistance/Mentoring – Incumbent will provide technical assistance as requested and warranted to local CHD staff responsible for the duties listed below in the assigned counties. This assistance will be with, but not limited to, the following:

• Contact investigations, lost and delinquent investigations (return to or initial care), documentation in HMS, Surveillance reporting (RVCT/EDN), Inter-jurisdictional Notifications (incoming and outgoing), Acquiring incentives and enablers,
• Identifying potential providers of temporary housing or inspection of identified housing for appropriateness.
• Recommendations for resolution of identified TB program related issues, community partner outreach, orienting and/or mentoring new or existing staff in all topics listed above.
• In addition, acts as a mentor to his 9 counties, and helps them in person or via the phone. Travels to other counties to train the nurse manager and DIS workers on how to do conduct case contact investigations.
• Responsible for training local staff in the assigned counties in proper completion of RVCT and other required program reports.

Program Evaluation/Quality Improvement Activities – Incumbent will serve as a member of a multi-disciplinary team to provide these services to the CHDs in assigned counties. Duties will include, but not be limited to:

• Pre-evaluation performance assessment, staff interviews and shadowing, medical record auditing, assistance in implementation of evaluation recommendations, participation in TB case and cohort reviews, provision of CHD-specific performance feedback, provision of data analysis and interpretation for program performance improvement and/or efficiencies. Provision of on-site information gathering at state and federal correctional facilities related to TB suspects, cases and contact investigations in these institutions.
• Assists TB Central Office team with statewide Quality Improvement Reviews within and outside of assigned area.

Program and Community Support

• Provides statistical data to healthcare facilities and community partners to assist in their development of their infection control plans.
• Provides in Service and education to community groups.
• Provides program support to counties in assigned counties when local TB Staff are on leave or out of the office, to include directly observed therapy and any other needs that may arise.
• Acts as TB Program Coordinator for other Regions when TB Coordinators or Managers are out of office.
• Assists in identifying Community Partners to assist with diagnostic needs of TB patients.
• Compilation of quarterly activity reports providing a summation of surveillance, technical assistance and program evaluation/quality improvement activities in the previous quarter throughout assigned counties and submission to CHD Directors or Administrators and the TB Control Section.
• Other duties assigned by supervisor.

Required Knowledge, Skills, and Abilities:

• Knowledge of Public Health
• Knowledge of various computer programs
• Ability to plan, organize and coordinate work assignments
• Ability to communicate effectively
• Ability to demonstrate leadership
• Ability to analyze processes/functions/data and take corrective action
• Ability to develop strong community partnerships

Qualifications:

• High School diploma
• Valid FL driver's license

Other job-related requirements for this position:

Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Where You Will Work: Bartow, FL

The Benefits of Working for the State of Florida:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also