HUMAN Services Counselor III - 60024695

Human Services Counselor III - 60024695

Vulnerable adults in crisis need quick action from strong, compassionate individuals dedicated to ensuring their safety. This demanding and challenging career could be your opportunity to speak for those adults who cannot protect themselves and fight to help ensure their safety and independence as much as possible.

We are looking for individuals who are detail-oriented, possess good decision-making skills, and are able to thrive in a challenging, high-pressure, fast pace environment. When seconds count, your decision may be the critical difference in the lives of Florida's vulnerable adult population.

The Human Services Counselor III is responsible for the arrangement and/or the provision of services to eligible Adult Protective Services clients, living in the community or in state licensed facilities. The counselor provides case management for the following programs: CCDA (Community Care for Disabled Adults), HCDA (Home Care for Disabled Adults), Protective Intervention and Protective Supervision.

This work requires a high degree of tact, patience, and courtesy dealing with vulnerable adults. Incumbents in this class must be able to maintain a calm, professional demeanor while handling a variety of emergency and non-emergency calls. The work requires independent judgment and initiative to complete field assignments. Additionally, this work requires the ability to complete tasks and assignments with minimal direct supervision. Typing and good time management skills are necessary for this job.

Minimum qualifications include an Associate's degree or minimum of 60 semester hours and two years of professional experience in education, mental health, counseling, guidance, social work, health or rehabilitative programs; or a bachelor's degree from an accredited college or university; professional experience as described above can substitute on a year-for-year basis for the required college education; a valid Driver License; and must possess operational private vehicle for use in the performance of daily work activities.

Examples of work include performing scheduled service visits and contacts to complete or update care plans, assessing or reassessing service needs, and to define or redefine service goals, in accordance with programmatic policies and guidelines; interviewing new applicants and evaluating them for assistance programs; providing and/or arranging services, as needed through the case management process; coordinating services for clients with appropriate agencies and resources; coordinating court ordered activities with legal staff and attending court hearings as scheduled; intervening as an advocate for the client to resolve emergency problems in crisis situations; completing and processing required paperwork related to the opening, closing updating and provision of services to clients; maintaining case records according to program policies, including documentation of counselor activities.

Examples of job characteristics include establishing and maintaining relationships, assisting others, communicating with persons outside organization, getting information needed to do the job, providing consultation and advice to others, documenting/recording information, making decisions and solving problems, monitoring processes, material, surroundings, analyzing data or information, identifying objects, actions, and events.

Examples of knowledge, skills and abilities include social perceptiveness, judgment and decision making, speaking, service orientation, active learning, problem identification, identification of key causes, solution appraisal, active listening, learning strategies, coordination, management of personnel resources, therapy and counseling, psychology, customer and personal service, education and training, English language.