HUMAN Services Counselor I - 64005667

Human Services Counselor I - 64005667

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Requisition No: 857770

Agency: Department of Health

Working Title: Human Services Counselor I - 64005667

Pay Plan: Career Service

Position Number: 64005667

Salary: $37,562.20 / Annually

Posting Closing Date: 08/25/2025

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Title: Human Services Counselor - 64005667

Location: Naples, FL

Open Competitive Opportunity

Your Specific Responsibilities:

This position serves as one of the Women, Infants, and Children (WIC) local agency's designated breastfeeding experts, available to provide follow-up breastfeeding support to WIC participants; act on referrals from other WIC staff regarding complex breastfeeding situations beyond their scope of practice; and assess and counsel mothers and infants with complex breastfeeding situations. This position will work primarily in our Naples office and sometimes our Immokalee office when needed. Contributes to the organization's culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or workgroups. Continuously demonstrates the Department's ICARE values.

Provides breastfeeding assessment and counseling to WIC clients. Client needs are correctly assessed, and appropriate recommendations are given.

Works cooperatively with hospital lactation staff to expedite client service for those clients in need of a breast pump.

Provides breastfeeding classes following established lesson plan.

Provides follow-up services in clinic and by telephone. Maintains accurate telephone log.

Assists with breastfeeding promotion and education activities. Prepares displays for community outreach activities.

Monitors breastfeeding support supplies and educational materials assuring smooth provision of services. Accurately reconciles site breast pump and breastfeeding supply inventory monthly.

Assists the Breastfeeding Coordinator with provision of breastfeeding educational updates and in-service training for WIC and other DOH-Collier employee. Assists in planning and provision of World Breastfeeding Week activities.

Recommends references and resources for staff use.

Provides and documents appropriate referrals including but not limited to Healthy Start, childbirth classes, Immunizations Program, family planning, smoking cessation, community food and assistance agencies, and other sources of client support.

Accurately and promptly completes administrative forms as required (examples: Employee Action Reports (EARs) / Health Management System (HMS), timesheet, travel request/reimbursement).

Attends staff meetings and completes required training.

Other duties as assigned

Required Knowledge, Skills, and Abilities:

• Competent keyboard skills required.
• Ability to learn FL-WiSE data system, DOH software applications, and use a calculator.
• Ability to provide breastfeeding education to groups as well as individuals.

Qualifications:

Required:

• High school diploma or equivalent.
• Valid driver's license and to provide own reliable transportation to assigned work sites.
• Incumbent will have access to records containing social security numbers in the performance of job duties in accordance with Department of Health Policy 50-19-15.
• International Board-Certified Lactation Consultant (IBCLC) preferred but may be IBCLC exam eligible or current Certified Lactation Counselor (CLC). If not currently certified, must be eligible and willing to take the CLC exam and pass within (9) months of hire.
• Valid American Heart Association Cardiopulmonary Resuscitation (CPR) certification.
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Florida Department of Health Mission, Vision, and Values:

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Naples, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

For more information, please click A.

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives