Health Support Technician - 64027928

Health Support Technician - 64027928

This is clerical support work providing services in the Women, Infants, and Children (WIC) Program in Florida Department of Health (FDOH) in Escambia County Health Department (Escambia CHD). This position performs a wide range of duties under the direct supervision of the Office Operations Manager I – SES. Duties may be performed at the main clinic or any of the WIC satellite clinics. Adheres to standards and protocols as set forth in the WIC manual DOH150-24, Florida's WIC Information System and EBT (FL WiSE) data system Guide and other written protocols. Utmost security is required, and the incumbent must be bondable. This position requires a high degree of accuracy and above average skills in working with dates and figures. Travel may be required.

Responsible for interviewing clients to determine initial and continuing financial and categorical eligibility of clients for WIC services based on established criteria. Documents eligibility and financial information in FL WiSE, obtain client signature concerning accuracy of information and enter data into FL WiSE. Makes referrals to appropriate clinics or private physicians according to established procedures. Refers clients to nutritionist for counseling according to established guidelines. Confidentiality of information shall be maintained at all times. Verifies special formula amount and type provided by nutrition staff prior to issuing in FL WiSE.

Issues electronic benefits transfer (EBT) cards to eligible participants according to established WIC procedures. Obtains electronic signature of participant. Ensures clients are notified at least 30 days before their certification expires. Ensures clients are notified at least 30 days before an infant assessment is due. Ensures that WIC participants and their proxies understand their rights and obligations for use of WIC EBT cards. Schedules return appointments. Follows protocols for interactive nutrition education and documentation.

Maintains necessary files and records in accordance with established procedures. Completes inventory reports as required. Handles inquiries and routine complaints concerning the WIC Program. Checks in clients when arriving for their scheduled appointment. Calls clients with a telephone reminder call of their upcoming appointment. Calls other WIC agencies to verify client eligibility information for clients transferring into our agency. Will order supplies for administrative staff as needed. Reads and adheres to all policies and procedures provided in newsletters, emails, and other written information.

Obtains anthropometric data on women, infants, and children that will be used to determine eligibility for the WIC Program. Utilizes proper techniques for weighing and measuring as approved by the Centers for Disease Control and Prevention (CDC). Draws blood for hemoglobin or hematocrit following agency protocol. Documents results in FL WiSE. Assists nutritionists with determining appropriate nutritional risk and assigning proper food package. Follows the Occupational, Safety and Health Administration (OSHA) guidelines for lab cleaning protocol and disposal of contaminated materials. Maintains laboratory logs and supplies.

Other related duties as assigned following established procedures. Participates in all WIC and FDOH-Escambia functions as scheduling permits.

Required Knowledge, Skills, and Abilities: Basic computer skills (i.e., Excel, and Word) and Data Entry.

Qualifications: Minimum – High School Diploma, 1-3 years work experience, and a valid Driver's License.

Where You Will Work: 1295 West Fairfield Drive; Pensacola, FL 32501

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please visit www.myfrs.com );

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

The successful candidate will be required to complete the Form I-9, and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.