Health Support Specialist - 64029407

Health Support Specialist - 64029407

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

Your specific responsibilities include:

• Performs height, length, weight and hemoglobin measurements on WIC eligible clients using standard, approved hematologic and weighing/measuring techniques.
• Documents anthropometric and hematological data accurately in the FL WiSE system according to program procedures.
• Screens WIC clients' immunization records per all nursing and public health department policies and documents immunization status in the FL WiSE system per program procedures.
• Calibrates equipment according to product instructions and documents results in appropriate log book. Maintains the cleanliness of the equipment and laboratory by cleaning at least once daily. Follows universal precautions and the biomedical waste plan.
• Completes quarterly "Missing Bloodwork Report" and submits the report to the clinic manager.
• Maintains inventory of medical supplies at base site.
• Recommends medical supply quantities for purchase by clinic supervisor.
• Trains new staff on correct technique in obtaining anthropometric and hematological data needed for client certification per all local, state, and federal rules and guidelines.
• Annually checks staff competencies for correct technique in obtaining client anthropometric and hematological data.
• Determines financial eligibility of clients for the WIC Program based on income guidelines.
• Documents proof of client identification, residency and physical presence in the FL WiSE data system per program policy.
• Collects and organizes medical data for final review by the Health professional for WIC medical/nutrition risk eligibility. This may involve extensive client questioning, sending for medical records, etc.
• Conducts follow-up that is necessary for the ongoing health care of participants. Follow-up may include: review and transcription of medical data and determining need for medical evaluations.
• Issues WIC benefits and maintains electronic WIC files.
• Provides interactive secondary low risk nutrition education and assists clients in related goal setting.
• Educates clients on program rules, regulations and benefits redemption.
• Maintains significant understanding of FL WiSE data system.
• Completes administrative forms/reports such as EARs, timesheets and travel per department policies and required deadlines.
• Receives, secures, issues and maintains inventory control of special formulas.
• Prepares and works program reports as assigned, such as duplicate enrollee's reports, vendor/client contact reports, high risk enrollee reports, delinquent reports, voter registration reports etc.
• Attends and participates in staff meetings, in-service trainings, and other staff development activities.
• Assists with outreach activities, health fairs and other community activities as needed.
• Conducts quality improvement (QI) monitoring and reporting as directed by supervisor.
• Completes all mandatory trainings within required time frames.
• Performs other assigned duties as requested by supervisor.
• Complies with all Department of Health and WIC security and confidentiality rules and regulations.
• This position may serve clients that speak only Spanish, Creole, or other languages. It may require performance of interpreter duties, if bilingual, or implementation of the Department's Limited English Proficiency Plan.
• Performs other duties as required, including performance of additional interpreter duties consistent with skill level, and as needed.

Required knowledge, skills, and abilities include:

• Ability to use a computer, printer, scanner, and calculator
• Ability to use WIC program related software and provide proof of successful completion of the WIC WISE competency test, or new hires be able to pass this test within 60 days following date of hire. This information may be verified through the State WIC office, local agencies, or through competency testing at the time of the interview.
• Ability to follow oral and written instructions.
• Ability to perform all lab duties and anthropometrics.
• Ability to plan, organize and coordinate work assignments.
• Ability to determine work priorities and ensure completion of assignments.
• Ability to review work for accuracy and quality of content.
• Ability to train others.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to interpret rules, regulations, policies and procedures.
• Ability to perform basic arithmetical calculations.
• Ability to deal effectively with a variety of people.
• Ability to prepare reports and maintain records.
• Ability to resolve conflict and provide outstanding customer service.

Qualifications include:

• Current Florida Driver License
• High School Diploma

Other job-related requirements for this position include:

• Emergency duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Where you will work:

Lakeland, FL

The benefits of working for the State of Florida include:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.