Health Support Specialist - 64003712

Health Support Specialist

The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforces laws and regulations that protect the health of all residents and visitors, and links people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Health Support Specialist which determines eligibility, issues benefits and collects health data. Works as a team member to meet and exceed established guidelines for the program. Provides services in accordance with DHM 150-24.

Your Specific Responsibilities:

• Inputs accurate client data into the FL-WiSE system to determine program eligibility.
• Collects and assesses personal data and demographics on applicants/clients and household members at each visit.
• Assess Medicaid Eligibility Status in FMMIS database.
• Provides voter registration information to clients and assists with completing the voter registration form.
• Assesses immunization status at certification and recertification by accessing the Florida Shots database.
• Provides the How WIC Works pamphlet to all new clients or clients changing client type.
• Provides and explains the WIC Rights and Obligations handout.
• Sets up new EBT card and assists client with adding the pin number.
• Issues WIC benefits. Instruct participants on WIC benefits, use of benefits and program rights and obligations.
• Provides client with VOC card and shopping list at each issuance.
• Schedules/reschedules appropriate appointments for current and potential WIC clients.
• Provides customer satisfaction surveys as directed to assist in achieving 1% of clinic caseload.
• Collects anthropometric data by conducting height/stature and weight measurements.
• Sets up area with necessary equipment needed to perform hemoglobin measurements.
• Performs fingers sticks to assess hemoglobin levels of WIC participants.
• Maintains the cleanliness of the Hemocue machine by cleaning at least once daily.
• Verifies immunization records at certification and mid-certification.
• Provides immunization education.

Required Knowledge, Skills, and Abilities:

• Effective verbal and written communications skills.
• Knowledge of how to interpret and apply local, state, and federal program policies and procedures.
• Ability to use computer, fax machine, copier, telephone.
• Computer skills: thorough knowledge, skills and ability to use Excel, Word, Outlook, FL-WiSE.

Qualifications:

Minimum:

• 1 year of customer service experience working in a high volume, fast-paced clinic or office environment, servicing adults and children, face to face (e.g., client registration, answering telephones, data entry)
• Willing to learn how to perform height and weight measurements on infants, children and adults.
• Willing to learn how to perform hematological measurements (finger prick)
• Ability to lift and transfer 30lbs
• 1 year of experience in data entry

Preferred:

• Fluent in reading, writing, and speaking Spanish and English.

Florida Department of Health Mission, Vision, and Values:

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Brandon WIC Clinic

1158 Bell Shoals Road, Unit 101

Brandon, FL 33511

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com );

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com