Health Services Representative - 64029132 1 1

Health Services Representative

Working under the direct supervision of a Health Service Supervisor, the incumbent in this position serves in a developmental capacity, providing direct disease and public health awareness intervention activities to CHD STD Prevention and Control Programs including but not limited to Partner Counseling Referral Services (PCRS), epidemiological case analysis and investigations, notification, counseling and referral services of individuals exposed to or at-risk of infection from syphilis, Chlamydia, gonorrhea, hepatitis and other bacterial, viral or biological agents. The position requires a firsthand knowledge of public health systems, as well as professional and interpersonal skills to interact with health care clients, health care professionals and others who impact STD Prevention and Control activities. Duties will also require a knowledge of varied social, economic, cultural and lifestyle characteristics, and a skill in communicating with, and eliciting information from patients and target groups with these diverse backgrounds. All activities are reviewed in progress and at completion for technical adequacy, timeliness and adherence to instructions and guidelines. All activities are performed observing federal, state, department and CHD Information Security and Confidentiality statutes, rules, regulations, policies, and procedures.

Provides partner services in accordance with current STI Program Policy to a wide variety of individuals infected with or at risk of an STI including Hepatitis, HIV/AIDS or other bacterial, biological and/or viral agents to elicit partner and suspect information. Utilizes information for epidemiological analysis to identify the source and spread cases related to the known infection(s).

Conducts field investigations in accordance with current STI Program Policy to locate and provide follow up to individuals infected with syphilis/HIV/chlamydia/gonorrhea and/or to refer individuals infected with or suspected to be at-risk of infection for counseling, medical evaluation and/or treatment.

Performs case management activities as directed in the process of discovering and/or identifying individuals infected with a STI, hepatitis, HIV/AIDS or other bacterial, biological and/or viral agent. These activities will include but not limited to: Work prioritization and records documentation and management, clustering, HIV pre and post-test counseling, visual case analysis and epidemiological techniques, STARS data entry and/or other related activities.

Communicates with public and private clinics, clinicians, hospitals, laboratories, and other health care providers to obtain demographic, medical, or other specific client information including address, telephone number, place of employment, social security number, race, sex, date of birth, test results, diagnosis, treatment, etc. and/or to arrange medical evaluations and treatments for a client.

Performs specific outreach and backup to other members of the Division of Disease Control and Health Protection as assigned to an operations level. This may include but is not limited to: Pinellas County Jail/ Safe Harbor/ Bayside testing, case investigation and specimen pickup, Direct Observed Therapy (DOT) or Video Direct Observed Therapy (VDOT), immunization clinics, preparedness functions, disease investigations, and traveler monitoring.

Participates in clinical, community or impromptu screening activities by performing venipuncture techniques to identify STI, Hepatitis, HIV/AIDS, or other bacterial, biological, or viral agents. These activities will occur before, during or after normal working hours and/or on weekends or holidays.

Completes required records and reports including case management forms, laboratory request forms, travel reimbursement forms, HMC/CIS, etc. in accordance with current CHD and STD Program Policy and/or procedure.

Perform other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Employee must successfully complete venipuncture,
• HIV/AIDS 501 and Introduction to Passport/ DISTA training within 6 months of employment
• Effective written and verbal English communication skills
• Effective Interpersonal skills
• Ability to perform basic computer operations
• Knowledge of computer software applications
• Must have reliable personal motorized transportation, i.e., automobile or similar vehicle, to perform field activities and to transport patients when necessary

Qualifications:

Minimum –

• High School Diploma
• Valid FL driver's license or the ability to obtain one within 30 days of employment.

Preferred –

• Associate's Degree
• One Year of STARS 2.0 experience
• One year of phlebotomy experience
• One year of experience working with STD/STI programs
• One year of case management or counseling experience

Where You Will Work:

St. Petersburg Health Center

205 Dr. Martin Luther King Jr. Street N., St. Petersburg, FL 33701

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

For more information, please click www.myfrs.com;

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.