Health Services Representative - 64000020

Health Services Representative - 64000020

The position of the Health Services Representative in the Tuberculosis (TB) area and is responsible for providing support to the TB nurse case managers; providing Directly Observed Therapy (DOT); assisting with contact investigations and assisting with the identification of TB cases. This position requires the person to function independently as directed within the TB team. This position is at risk for exposure to Respiratory Pathogens (Moderate Risk Level) and bloodborne pathogens under Occupational Safety and Health Administration (OSHA) guidelines and requires semi-annual TB assessment which may include a Tuberculosis Skin Test (TST)/an Interferon-Gamma Release Assay (IGRA) test and/or chest x-ray; and is required to have up to date vaccinations for some vaccine-preventable diseases. Contributes to the organization's culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or workgroups. Continuously demonstrates the Department's ICARE values. This position reports directly to the Nursing Program Specialist for Tuberculosis (TB).

Coordinates, schedules, and provides Directly Observed Therapy (DOT) in both clinic and field settings.

Initiates or assists with Tuberculosis (TB) contact investigations; locates and facilitates contacts to be evaluated by arranging for testing as appropriate; data collection by screening for symptoms for active disease; and interviewing clients and contacts to identify priority risk factors by obtaining medical, family and lifestyle histories by observation and interview. Reports status of each contact to the Nurse Case Manager (NCM). Transports clients as needed.

Actively attempts to locate lost or non-adherent clients by telephone, home visits and other field investigation activities. Initiates corrective actions to re-establish services at the direction of the NCM. Reports on the status of each client to the NCM as needed and directed.

Performs basic testing for TB Program clients to include planting and reading Tuberculosis Skin Test (TSTs), sputum inductions, HIV counseling and testing, and phlebotomy.

Provides education to clients and others about TB and related topics.

Collects and records TB data into Health Management System (HMS) electronic health record or patient chart and assists with TB reports and Quality Improvement (QI) as directed.

Assists with coordination of respiratory fit testing program to include performing fit testing and documenting results in employee health chart and maintenance of fit testing database.

Sets up and maintains remote video monitoring equipment to facilitate DOT. Maintains documentation on video monitoring equipment assignment.

Provides back up in clinic area performing consultations on suspect/active cases, symptom screenings on previously infected clients, TST's and other-directed clinic assignments.

Complete administrative duties such as cell phone verification forms, travel logs for mileage accountability, reimbursement timesheets, employee activity records (EARS), attendance of general and department staff meetings, required trainings.

Other duties as assigned.

Required Knowledge, Skills, and Abilities:

Knowledge of tuberculosis disease process and its implication on the community.

Knowledge of methods to obtain direction to locations. Knowledge of medications, assessment of adverse effects of medications, and emergency procedures.

Knowledge of correct spelling, grammar, punctuation, ability to communicate effectively, and document.

Ability to work with others and work independently with needed.

Ability to conduct fact finding interviews, conduct health investigations and maintain confidentiality.

Ability to prioritize, organize and adapt to scheduled work assignments.

Ability to set up and operate a video telephone.

Ability to do data entry, create and use an Excel spreadsheet, use a fax machine, multi-line telephone, cell phone.

Minimum:

Current Driver’s License and reliable transportation and willingness to use personal vehicle for business related travel.

Required Disaster Training: Incident Command System (ICS) 100, 200 and 700 or to be completed within 90 days of employment.

N-95 Mask - ability and willingness to wear an N-95 respirator.

Multilingual - Fluent in both English and Spanish or English and Creole.

Ability to perform phlebotomy and perform and read TST’s.

Preferred:

A Bachelor’s degree from an U.S. accredited college or university in health or science related field required or comparable level experience working in a TB and/or surveillance program. Four years of direct experience can be substituted for a bachelor’s degree.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

Annual and Sick Leave benefits;

Nine paid holidays and one Personal Holiday each year;

State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

Retirement plan options, including employer contributions

For more information, please click www.myfrs.com.

Flexible Spending Accounts;

Tuition waivers;

And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.