Government Operations Consultant II - 60050960

Government Operations Consultant II - 60050960

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Requisition No: 858455

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 60050960

Pay Plan: Career Service

Position Number: 60050960

Salary: Current employees will be compensated in accordance with the DCF salary policy.

Posting Closing Date: 08/19/2025

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Government Operations Consultant II

Florida Department of Children and Families

Internal

Current employees will be compensated in accordance with the DCF salary policy.

Responsible for data analysis, tracking and reporting outcomes and the provision of technical assistance and consultation to supervisors and managers. Analyzes designs, documents and implements internal reporting systems and procedures for Investigations, some of which are used to evaluate operational effectiveness and efficiency. Works in tandem with the APS SunCoast (SCR) Program Office to provide monthly Performance Statistics locally and statewide, allowing a "check and balance" to ensure all reported is accurate. Acts as Data Representative for the SCR APS Management Team. Planning, evaluating, and monitoring technical assistance needs for Adult Protective Services staff throughout an eleven county region. Provides policy guidance; to include consultation, onsite analysis, and additional training, guidance, to operational staff. Ensures programmatic technical assistance is provided to field staff on an ongoing basis. Reviews proposed policies, procedures and rules and provides feedback to requestors, as appropriate. Monitors the protective investigation and protective supervision program components through both formal onsite monitoring visits, case record reviews and informal discussions with protective services field staff. Reports are developed for required corrective action at the operational level and review at region and state levels. Provides programmatic technical assistance to staff at case staffing's. Provides policy interpretation, consultation, onsite analysis, assistance in problem resolution, follow-up training, guidance, and direction to administrative staff, unit supervisors, and operational staff. Upon request, manages or assists in special projects, for either ongoing or one-time assignments. Responds to ad-hoc reporting requests and services as data liaison to other state agencies. Participates in quarterly quality assurance reviews for Adult Protective Investigations. Ensures semi-annual/monthly programmatic monitoring of direct service staff in areas of protective supervision, protective intervention, CCDA, and HCDA. to determine ongoing opportunities related to training. Provide consultative assistance to regional administration in analyzing and evaluating the results and effectiveness of all training provided and identifying unmet training needs. Responsible for data tracking and analysis related to both Pre-Service and In-Service training needs to include training needs assessments and surveys as well as budgetary responsibilities related to training. Complies statistics for a variety of required reports relating to protective investigations and responds to requests for information from other areas of the department and region. Service as liaison with the Florida Abuse Hotline Help Desk regarding problems encountered by staff in the ECMS System. Serves on or leads statewide work groups for program development. Attends regional, local and statewide meetings, conferences, workgroups, and training sessions as required. Provides policy interpretation, consultation, onsite analysis, assistance in problem resolution, follow-up training, guidance, and direction to administrative staff, unit supervisors, and operational staff. Reviews proposed policies, procedures and rules and provides feedback to requestors, as appropriate. Complete other related duties as directed.

Knowledge of Adult Protective Services law, policy, and procedures. Ability to conduct effective individual and group professional development activities for both new and experienced adult protective services staff. Ability to communicate effectively verbally and in writing with law enforcement, attorneys, health care providers, and other professionals, as well as elderly and disabled lay persons. Ability to effectively conduct individual, small group, and large group training activities with both professional and lay audiences.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement "See Resume" in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at 877-562-7287.

Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you're never more than 60 miles from a body of saltwater. And if the beach isn't your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.

To learn more please visit https://www.myflfamilies.com/.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers. Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FD