Government Operations Consultant I - 73000123

Government Operations Consultant I - 73000123

The Florida Department of Revenue's General Tax Administration Program collects the revenue that maintains the state's infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

Job Summary:

This is a Government Operations Consultant I position in the General Tax Administration Program, Taxpayer Services Process, Resource Support Group. The incumbent provides support to Process objectives and initiatives within the Taxpayer Service Process. The incumbent also designs and conducts training, creates and maintains training materials, evaluates Contact Center phone and correspondence interactions, and supports quality assurance activities to ensure high-quality customer service, agent performance, and compliance with established policies and procedures.

Minimum Requirements:

• Currently employed with the Florida Department of Revenue.
• Two years of experience in developing and deploying effective and efficient training strategies.
• Two years of experience analyzing operational problems or issues and recommending corrective actions for improvement.
• Two years of experience with developing operational reports and technical writings such as operational manuals, procedures, guides, operator instructions for systems operations, or reporting.
• One year of experience serving as a leader, facilitator, or member for special team assignments and/or projects to implement key process elements or measures.
• Experience working in the System for Unified Taxation (SUNTAX) utilizing PRD.

Preferences:

• Experience completing, verifying, auditing, or processing business tax reports/returns.
• Customer service experience.
• Experience using Microsoft Office.

Salary:

The hiring salary for this position generally will not exceed $4,089.93 monthly/$49,079.20 annually.

Benefits:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview. Future vacancies may be filled from this advertisement for a period of up to six months. You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.