Family Support Worker - 64080156

Family Support Worker - 64080156

This is a Family Support Worker position functioning as a team member in the Healthy Start - Healthy Beginning Nurses Program.

Assists nurse home visitors to provide culturally sensitive medical interpretation during client encounters to improve pregnancy outcomes, child health and development and parental life course to a culturally diverse population of pregnant women or families with newborns in Palm Beach County.

Provides administrative and programmatic support as needed to all Maternal Child Health programs.

This is a bilingual position fluent both verbally and writing in English/Spanish and/or English/Q'anjob'al.

Work is performed under the supervision of a Human Services Program Analyst-SES.

This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions.

Adherence to all established Florida Department of Health Safety Procedures and Practices while in the workplace and in the community.

This position is designated as a sensitive position and requires maintaining confidential information in accordance with the Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) and Children's Services Council (CSC) Information Security Policy, Protocols and Procedures.

Contacts program participants via phone calls or home visits, explain the program and services available for pregnant women and women with newborns. Schedules appointments for nurse home visitors. Provides medical interpretation for program participants and Registered Nurses during health education encounters. Assists the nurse -home visitor in the completion of all Healthy Start Pathway assessments. Interprets documents and other materials from one language to another. Reads and rewrites materials in a specified language following established rules for word meanings, sentence structure, grammar, punctuation and mechanics. Re-establishes services for families who were unable to locate or lost to contact.

Provides administrative and programmatic support as needed to all Maternal Child Health programs as directed by supervisor, including but not limited to, preparing correspondence to program participants, medical providers and assembling materials which are provided to program participants. Enter data in the Maternal Child Health programs data systems including but not limited to data collection forms, team meetings, case conferences, and reflective supervisions sessions. Review accuracy of data entered and/or uploaded in Maternal Child Health data systems and as directed by supervisor.

Completes Children's Services Council (CSC) and Healthy Start required trainings. Attends educational in-services, staff and team meetings. Searches out culturally and linguistically community resources to meet client identified needs and provides referral information to Registered Nurses and program participants.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of principles and techniques of effective communication.
• Knowledge of community resources.
• Knowledge of program objectives
• Skill in basic counseling techniques.
• Ability to assist clients in accessing community resource services.
• Ability to understand the methods and practices used in medical, nursing, nutrition, child development.
• Ability to interview clients to identify needs.
• Ability to communicate effectively.
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain working relationship with others.
• Ability to use of critical thinking.
• Ability to learn and develop competencies in reflective practice and trauma-informed care.
• Ability to demonstrates sufficient competency in using electronic health records, digital curriculums, digital videos clips, and Microsoft Office applications (Outlook, Word, Excel, PowerPoint) in order to work successfully with department processes, procedures and practices.
• Fluent both verbally and writing in English/Spanish and/or English/Q'anojb'al.

Qualifications:

• Licensure/registration/certification requirements: N/A
• Other job-related requirements for this position:
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Valid Driver's License.
• Travel may be required for mandatory trainings and continued education.
• This position works primarily in a community setting providing home visits and involves getting in and out of a vehicle, walking up and down stairs, and moving, lifting, pushing and carrying objects up to 25 lbs. multiple times throughout the day.

Working hours:

Daily from 8:00 am to 5:00 pm. Total hours in workweek 40. May be required to work and provide home visits before and/or beyond the normal core business hours of 8:00 AM to 5:00 PM and on weekends due to the needs of program participants.

The Benefits of Working for the State of Florida:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

For more information, please visit www.myfrs.com.

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.