DJJ Operations Coordinator - 80081623

DJJ OPERATIONS COORDINATOR

The Department's Electronic Monitoring Command Center (EMCC) is a 24/7/365 public safety operation that requires shift work. The EMCC monitors and responds to electronic monitoring (EM) alerts throughout the state of Florida. EMCC staff work directly with youth and families, DJJ and provider staff, and local law enforcement agencies to resolve alerts and ensure that youth are compliant with EM requirements. The incumbent in this position will serve as a Lead Duty Officer and will be required to work a flexible schedule outside the standard Monday through Friday, 8:00 a.m. to 5:00 p.m. workday, including nights, weekends, and holidays.

Lead Duty Officers work a set schedule of 6:30 a.m. to 3:00 p.m., 2:30 p.m. to 11:00 p.m., or 10:30 p.m. to 7:00 a.m., with a 30-minute break. Set schedules include two consecutive days off: Friday/Saturday, Sunday/Monday, Tuesday/Wednesday, or Wednesday/Thursday; Saturday/Sunday off is not offered as a set schedule. Set schedules, including regular days off, are assigned by the EMCC Administrator; tenure will be a primary (but not exclusive) factor when set schedules are assigned. Lead Duty Officers may be temporarily required to work another schedule (hours and/or days off) as needed to ensure 24/7/365 coverage.

Serve as an extension of the EMCC Administrator and provide direction and guidance to Duty Officers during their assigned shift. Ensure that EM alerts received by the EMCC during the assigned shift are worked in a timely manner and in accordance with established procedures.

Communicate with the EMCC Administrator in a timely manner regarding any issues that are experienced during the assigned shift, which may include, but are not limited to, Duty Officer performance, uncooperative DJJ and/or provider staff, unfavorable interactions with local law enforcement, and any public safety concerns that should be reported to management.

While providing non-supervisory oversight to Duty Officers, serve as a Duty Officer to reduce the impact of callouts and/or turnover, or as needed to address a high volume of alerts in the queue.

Monitor the EM system using the provider's web-based interface during the assigned shift and identify the priority in which alerts should be worked in accordance with established procedures.

Review all information available in the EM system and the Juvenile Justice Information System (JJIS), such as current legal status, offense history, firearm involvement, and gang affiliation, and determine the appropriate course of action in accordance with established procedures.

When required by the procedures, contact the youth and family via phone, clearly explain the reason for the call, determine what caused the alert, discuss any steps that can be taken to immediately resolve the alert, and provide guidance regarding how to avoid repeating the alert in the future.

When required by the procedures, contact the appropriate county law enforcement agency via phone, clearly explain the reason for the call, and provide information about the youth (e.g. name, DOB, home address, last known location, and history of firearm involvement and/or gang affiliation). Assist the law enforcement agency as needed to help them locate the youth and resolve the alert.

Contact appropriate DJJ and provider staff via phone and/or email (as required by the procedures), identify the youth and date/time and type of alert(s) received, provide a clear description of all actions taken by the Duty Officer and the outcome (if known), and any follow-up required.

Enter case notes in JJIS that clearly document each action taken by the Duty Officer. Each action must be individually documented in the case notes and include a sufficient amount of detail. Case notes must be entered directly in JJIS while the Duty Officer is working the alert; all case notes regarding an alert must be completed before the Duty Officer closes the alert in the EM system.

Ability to coach and motivate staff to help them perform their duties and responsibilities.

Ability to comprehend established procedures and seek clarification when needed.

Ability to follow established procedures and complete tasks with speed and efficiency.

Ability to keep pace with a heavy workload with minimal supervision or oversight.

Ability to communicate clearly and effectively verbally and in writing, including emails.

Ability to maintain a professional telephone demeanor in contentious situations.

Ability to clearly document activities, interactions, and observations in writing.

Ability to be a part of and contribute to a positive and productive work environment.

A high school diploma or high school equivalency diploma (GED) is required. If selected for an interview, applicants will be required to provide a copy of the diploma or a transcript.

Incomplete candidate profiles will not be accepted. All requests for information must be completely updated and accurate. See resume is not an acceptable response. All periods of employment and non-employment should be included with correct end of employment dates.

All perspective candidates will be subject to a sex offender check, criminal background checks (state, local, and national), and pre-employment drug screening for direct care positions. DJJ participates in E-Verify (Employment Eligibility). When identified on a position description, a valid driver's license is required. If initially hired with an out-of-state license, Florida residents must obtain a valid Florida driver's license within 30 days of hire. Licenses suspended or revoked for any reason, work permits (business purposes, employment, and education only licenses), and some types of restricted licenses are not acceptable. Licenses that have a corrective lenses restriction are acceptable, provided the driver wears corrective lenses while operating the vehicle.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Veterans' Preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here.