CRIME Intelligence Technician OPS

Crime Intelligence Technician Ops

As a Background Screening Technician, you will assess confidential and/or sensitive documentation from multiple sources to complete Level II background screenings for the Department of Children and Families, those volunteering with, or seeking employment directly with and with facilities or entities licensed or regulated by DCF and APD. Background Screening Technician are responsible for making eligibility determinations based on established statutory criteria.

Receive data and documentation to assign, provide access to the various systems, DCF, CLH in order to commence the Background Screening process. Receive out of state documentation to process Child Care screenings.

Process incoming Clearinghouse (non-ident, agency reviews, and resubmissions) screenings to assist with maintaining the appropriate service levels. Provide correspondence to all applicants or providers as needed. Process Florida Safe Families Network (FSFN) for the Background Screenings that required such requests within service level objectives. Perform data entry for background screening results. Review and process work received in the Background Screening mailboxes.

Answers BGS Helpline, research and resolve the calls that can be and update the CLH notes. Routes questions/issues regarding specific request to review by coordinators and unit supervisors for handling.

Position will also provide support to applicants and providers who contact the BGS Helpdesk for assistance by coordinating or performing the work necessary because of the requests received and will verify with local office staff as needed.

Performs other job-related duties as assigned.

Typical duties for a Background Screening Technician will include:

• Understand the Florida Statutes, Florida Administrative Code and DCF Operating Procedures as they apply to Background Screening to make employment eligibility determinations.
• Ensure confidential treatment of documents and findings.
• Participate in and process the various workloads that make up background screening for DCF, adjusting priorities as needed based on fluctuating business demands.
• Actively establish professional working relationships with other departments and programs by demonstrating professionalism through positive work habits, being helpful to customers and cooperative with teammates and leadership.

Qualifications:

• High School Diploma

Preferred Qualifications:

• Multi telephone line experience
• Experience with Microsoft Word and Excel

Knowledge, Skills, and Abilities:

• Ability to explain and discuss background screening topics with the general public and Background Screening leadership.
• Ability to work on multiple projects simultaneously.
• Ability to work simultaneously in multiple computer databases.
• Open to constructive feedback to guide work performance.
• Ability to use critical thinking and apply problem solving techniques.
• Ability to follow standard processes and procedures.
• Intermediate computer proficiency and technical aptitude in MS Office (Word and Excel)
• Ability to improve baseline proficiency and independent decision making over time.
• Ability to attain and maintain qualitative and quantitative performance standards.
• Ability to execute the completion of work assignments within established timeframes.
• Ability to communicate effectively verbally and in writing.
• Ability to use good judgement with highly confidential information.
• Ability to work in a fast-paced environment.

Candidate Profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement "See Resume" in place of entering work history. If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Working for the State of Florida is more than a paycheck. The State's total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits including: No state income tax for residents of Florida; State Group Insurance coverage options (for OPS employees who are reasonably expected to work 30 hours or more per week on average), including health, life, dental, vision, and other supplemental insurance options; Savings & Spending Accounts; 401 (a) FICA Alternative Plan administered through VALIC And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.