Computer Support TECH II - 73001718

Computer Support Tech II - Government Analyst I

The Florida Department of Revenue's General Tax Administration program collects the revenue that maintains the state's infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

JOB SUMMARY:

This is a Computer Support Tech II - Government Analyst I position in the General Tax Administration Program, Business Technology Office, Solutions Support Unit. The incumbent provides user support by administering the local area network (LAN), resolving hardware, software, and communication issues, and coordinating system security requirements. The incumbent also performs networking audits and regularly works with the Department's Information Services Program (ISP).

MINIMUM REQUIREMENTS:

Three years of experience performing technical support. Experience researching system issues and implementing resolutions. Experience supporting users on a Microsoft platform, including Active Directory or Microsoft Office Suite.

SUBSTITUTIONS:

A certificate, diploma, associate of applied science, or bachelor's degree in an Information Technology field, from an accredited college or university can substitute on a year for year basis for the required three years of technical support experience.

PREFERENCES:

Professional experience that has been performed in a technical support environment that required customer support and user interaction.

SPECIAL NOTES:

Ability to lift at least 40 pounds, with or without accommodation.

SALARY:

The hiring salary for this position generally will not exceed $3,870.85 monthly/$46,450.20 annually.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.