CHILD Support CASE Processing Consultant - ECC - 73004537

Child Support Case Processing Consultant - ECC - Jacksonville

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

Job Summary:

This position performs advanced payment processing for child support cases and is an excellent fit for critical thinkers with a financial background. If you enjoy working with financial information problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Analyzing and completing complex financial activities
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Minimum Requirements:

• Currently employed with the Florida Department of Revenue
• Two years of experience conducting research and analyzing information to make decisions
• Two years of experience communicating with customers for the purpose of resolving inquiries
• One year of Child Support Program Payment Processing experience

Substitutions:

• Relevant education may substitute for the required experience

Preferences:

• Preference will be given to individuals with PPFD experience

Special Notes:

• All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.

Salary: $38,759.88 - $48,181.08

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.